Montana State University Communication Safety Officer/Dispatcher in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 18147

For questions regarding this position, please contact:

Kristine Mashaw at 406-994-5428 or kristine.mashaw@montana

Classification Title Comm Safety Officer - MSU/UM

Working Title Communication Safety Officer/Dispatcher

Brief Position Overview

The CSO keeps campus safe by answering emergencies by telephone and dispatching police officers.

Position Number 4M0204, 4M1883

Department Parking Facility

Division Office of VP for Administration & Finance

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation MPEA

FTE 1.0

Benefits Eligible Eligible

Salary Salary range of $13.96 - $17.45 hourly, commensurate with experience, education, and qualifications. Rate of pay will be determined by the staff compensation plan. For questions contact

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

The mission of the Montana State University Police Department is to provide Montana State University students, faculty, staff, and visitors a safe and secure environment for living and learning. We continuously strive to build and cultivate relationships, foster ongoing education, and provide a visible and welcoming presence for our community.

Duties and Responsibilities

Under supervision of the Communication Safety Officer Supervisor, the person in this position:

  • Acts as a police dispatcher: operates a computer aided dispatching system, a police records management system, maintains and operates the Criminal Justice Information Network terminal (CJIN), operates a police telecommunication radio network (Motorola FM radio system), maintains a public safety answering point (911 emergency line) as well as non-emergency phone communications.

  • Performs a variety of clerical and routine administrative tasks in support of the department: accepting payments for parking permits, citations; balancing transactions; reconciling daily cash drawer transactions; handling complaints and parking appeals; typing various forms and memos; performing data entry; greeting the public; performing general office duties; responding to upset customers (for example, an individual may have received parking citations and had their vehicle impounded).

Required Qualifications – Experience, Education, Knowledge & Skills

  • Progressively responsible full-time (or part-time equivalent) general office experience which includes responding to questions and concerns from the public regarding policies and procedures, detailed record keeping responsibilities, and multitasking. An equivalent combination of relevant education and experience may be considered.

  • Demonstrated experience reconciling cash register drawer and tapes.

  • Demonstrated experience operating various office equipment such as computers, copier, calculator, credit card machine, fax machine.

Preferred Qualifications – Experience, Education, Knowledge & Skills

  • One or more years of full-time (or part-time equivalent) law enforcement related experience which includes dispatching experience and using two-way radios.

  • Montana CJIN/NCIC certification and a Public Safety Communicator Basic or higher certificate from the Montana Law Enforcement Academy in Helena, MT.

The Successful Candidate Will

  • Effectively operate work related equipment; maintain, process, and verify information with a high degree of accuracy and close attention to detail.

  • Communicate effectively with employees and the public, both in person and over the phone.

  • Establish and maintain effective working relations with co-workers and the public.

  • Represent University Police and its programs to others in a professional and respectful manner.

  • Effectively handle emergency situations to ensure officer safety.

  • Perform data entry using a computer.

  • Maintain accurate filing and record keeping systems.

  • Establish and maintain good public relations.

  • Organize and prioritize multiple, simultaneous work assignments, meeting deadlines, and exercising adaptability to changing priorities, with a high level of attention to detail and accuracy.

Position Special Requirements/Additional Information

  • This position requires the ability to work nights, weekends, and holidays with regularity.

  • Must pass an in-depth background investigation prior to final employment offer.

  • This position requires successful completion of the CJIN/NCIC Operator I certification within five months of hire and attendance at the Public Safety Communicator Basic Course at the Montana Law Enforcement Academy in Helena, MT.

The person in this position:

  • Must have a thorough knowledge of emergency service resources and protocol.

  • Must have the ability to multitask and maintain CJIN and CPR certifications.

  • Must possess and maintain the ability to give credible testimony in a court of law.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 2

Desired Start Date At the conclusion of a successful search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on January 17, 2018; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .