Job Information
HRDC IX Compliance Specialist, Housing & Youth in Bozeman, Montana
Compliance Specialist, Housing & Youth
About the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.We believe every life has value.HRDC exists to instill hope, develop resources, design solutions, and change lives.We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.
EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.
All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.
Open Date 10/3/2024
Full-Time/Part-Time Full-Time
Exempt/Non-Exempt Non-Exempt
Location Market Place
Description
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Section I: Position Details
Job Opening Date:October 3, 2024
Anticipated Start Date:As soon as possible
Job Closing Date:Open until filled
Job Status: This position is full-time. HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.
Wage:$24.00/hour
Job Location:HRDC Market Place - 206 E Griffin Drive, Bozeman, MT
Summary:The Compliance Specialist, Housing & Youth is a key member of the Compliance Department, supporting program compliance for housing grants including the Continuum of Care (CoC), Emergency Solutions Grants (ESG), Ryan White, Housing Stability Services (HSS) and Family Transitional Housing grant programs as well as youth grants including Youth Homelessness Demonstration Program (YHDP), WIOA, and Chafee. The position helps ensure that both internal policies and external funding requirements are met, working closely with program staff, clients, and community partners to ensure consistent compliance and integrity in service delivery.
Specific Duties and Responsibilities:
This position has the following duties and responsibilities. They are listed starting with the most important. The percentage at the end of each statement is an estimate of the percentage of time spent on each duty. This listing does not include minor duties which constitute less than 5% of the position’s time, unless such duties are significantly important or critical to the success of the position. Each of the duties listed below is considered an essential function of this job. (Essential functions are those functions that the employee must be able to perform unaided or with the assistance of a reasonable accommodation. Regular and predictable work schedule and attendance are considered essential functions).
Primary Job Duties and Responsibilities:
- Program Compliance: Work with the program manager to ensure all housing and youth-related programs meet compliance requirements for local, state, and federal regulations. (35%)
Monitor adherence to funding guidelines, including proper documentation, reporting, and file maintenance.
Conduct regular internal reviews and audits of program activities to verify compliance with performance standards and regulatory requirements.
Work with program manager to implement compliance protocols and procedures to guide program operations.
- Customer Eligibility & Benefit Compliance Monitor customer eligibility for housing programs and ensure all files, documentation, and processes comply with funding regulations. (35%)
Ensure payment requests, eligibility decisions, and benefit levels are properly documented and in line with funding requirements.
Work closely with Customer Support Department
Understand the available budget for rental assistance programs, ensuring accurate and timely rental assistance payments to landlords and compliance with funding guidelines.
- Data Management & Reporting Successfully support the collection, maintenance, and analysis of program data to ensure accuracy and compliance with reporting requirements. (10%)
Maintain accurate data entry and reporting in databases such as HMIS, Counselor Max, or Case Worthy, and ensure timely submission of reports for compliance purposes.
Work with program manager to ensure google drive is efficient and updated regularly
Ensure that program data meets all reporting standards set by funding agencies and internal performance metrics
Customer Support: Provide housing counseling with an empathetic lens, ensuring customers understand program requirements and feel supported in successfully meeting the conditions necessary to maintain housing stability. Support customers through the eligibility process with care, ensuring compliance while remaining mindful of individual needs and circumstances. (10%)
Teamwork: This role collaborates closely with all agency programs, including the customer support department, to uphold best practice standards in case management. (5%)
Training and Development: Engages in ongoing training opportunities on best practices, regulatory requirements, and organizational policies. (5%)
Knowledge Skills and Abilities:
Program Philosophy and Service Delivery:
Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability.
Additionally, this role will assist customers in developing their plans for belonging, well-being, meaning, and purpose.
Cultural Awareness:
- Demonstrates the ability to understand and connect with customers from diverse socio-economic, ethnic, and cultural backgrounds, ensuring access to all appropriate internal and external community resources.
Equity, Safety, & Wellness:
Actively promotes wellness, safety, and equity for all cultures and ethnicities.
Adheres to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities.
Customer Boundaries:
- Balances empathy towards customers while modeling and maintaining healthy boundaries in cutomer relationships.
Travel:
This position will primarily serve Spanish-speaking customers located in Gallatin, Park and Meagher Counties
This position requires the incumbent to occasionally transport customers to appointments.
Language Skills:
Ability to read, interpret, and write routine documents and correspondence
Ability to analyze and interpret complex and sensitive information; persuasive speaking abilities
Ability to effectively disseminate information about HRDC and community programs.
Mathematical Skills:
- Basic math skills, including the ability to calculate annual household income
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule form
Ability to define problems, collect data, establish facts, and draw valid conclusions
Confidentiality:
- Maintains customers confidentiality at all times
Computer Skills:
Proficient in navigating spreadsheets, multiple databases, email, calendar
Willingness to learn new software systems
Comfortable with Microsoft and Google operating systems
Drivers License:
Valid State Driver License required
Reliable vehicle and appropriate liability insurance are required
Licenses or Certifications That Would Be Useful but Are Not Required:
- CPR and First Aid, Trauma Informed Care, Mental Health First Aid
Other Required Knowledge, Skills, or Abilities:
Ability to effectively work and communicate positively with all socio-economic groups
Ability to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and services
Enjoys the balance of working directly with people and completing administrative tasks related to customers files.
Excellent attention to detail
Self-motivated with the desire to work with others and contribute to the team environment toward common goals.
Ability to work with minimal supervision and effectively manage workflow
Ability to present self and organization in a positive and professional manner
Ability to respond effectively to the most sensitive inquiries or complaints from customers
Ability to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their community
Demonstrate knowledge of community resources and partner agencies
Ability to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staff
Essential Physical, Mental and Emotional Requirements of this position. The following physical, mental and emotional abilities are considered essential to perform the duties listed above:
- The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Education and Experience:
- Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred or comparable life/work experience.
Supervision Received:
This position operates under general supervision.
The incumbent’s work is primarily assigned by daily workflow and operations.
The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.
Supervision of Others:
- May be responsible for training, recruiting, managing, and scheduling the work of volunteers.
Financial Responsibility.
- Responsible for data entry for payable claims with proper coding according eligibility requirements
Personal Contacts: The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:
Daily interaction with the public or consumers
Interacts with program managers, executives, HRDC boards and/or committees several times a year
Interacts with representatives of other service providers on a weekly or more frequent basis
Interacts with funding agencies to provide information or exchange facts annually
Interacts with governmental compliance or auditors to provide information or exchange facts annually
Working Conditions:
Works in temperature-controlled office environment.
Weekly or more frequent operation of a motor vehicle under all weather conditions.
Weekly or more frequent exposure to customers with unfavorable body odor.
Weekly or more frequent exposure to customers in crisis which can manifest in loud outbursts, anger, and threats of harm to self or others.
This position is currently accepting applications.