Job Information
Revelyst Consumer Service Rep in Bozeman, Montana
Job Description
JOB OVERVIEW
As a Consumer Experience Outfitter, you express passion for wanting to help customers learn how to use our products and love them. That is what makes Revelyst consumer service top notch. This creates a fast-paced and dynamic culture where our customers come first.
The Consumer Experience Outfitter is responsible for all aspects of order processing from initial purchase until the customer is satisfied with the delivery of their order. The Consumer Experience Outfitter is a primary consumer contact and is responsible for assuring the consumer receives excellent service, in addition to acting with Management as a consumer advocate
This position reports to the Consumer Experience Supervisor and is based out of our Bozeman, MT office.
As the Consumer Experience Outfitter, you will have an opportunity to:
• Respond to incoming consumer inquiries via phone calls, emails and chats within a 24–48-hour
response time.
• Enter and manage consumer orders with 100% accuracy.
• Coordinate consumer returns and create return shipping documentation.
• Communicate Sales order changes to appropriate departments.
• Demonstrate initiative and problem-solving skills.
• Perform additional tasks as assigned by supervisor/manager that supports brand initiatives.
You have:
• The ability to type 35-40 WPM.
• Consistent attendance and reliability.
• Excellent verbal, written and interpersonal communication skills.
• Energetic phone skills – must be able to troubleshoot consumer product concerns.
• Comprehensive listening skills
• The ability to establish and maintain positive and effective working relationships and be a strong
and collaborative team player.
Pay Range:
$15.87 - $21.44
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more.
Revelyst is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@revelyst.com . Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.