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Signature Flight Support Customer Service Representative - PT in Bozeman, Montana

Position Description

We Service Private Jets!

Training Provided!

SUMMARY

Promotes and sells the Company's services and products to aircraft
passengers and crew. Handles and
coordinates customer service requests in a professional and courteous manner to
ensure the best possible service.

JOB DESCRIPTION

Process customer purchases and fuel transactions in accordance
with procedures.
Ensure that all documentation, receipts, transactions, accounting
records, etc. are accurately completed, processed, and forwarded to the
appropriate parties.
Maintain working knowledge of Signature's facilities, services,
website, surrounding areas, and other information commonly required by
Signature customers.
Maintain the appearance of the interior airport facility and
replenishing complementary beverages/supplies, as outlined in the facility
appearance standard.
Communicate with customers via telephone, fax, face to face,
e-mail, ConciAir System, Unicom/air to ground radio.
Receive aircraft service orders and direct line service personnel
as appropriate to accomplish service requests in accordance with the Customer
Service Manual.
Assisting pilots with airport, landing, and current weather
information.
Initiating emergency response procedures for aircraft in urgent or
distress situations.
Recommend improvements in standards, administrative procedures,
facilities, methods, and practices to the appropriate Signature management
personnel.
Enforce good housekeeping practices through daily inspections of
assigned areas for cleanliness, neatness, and compliance with regulations and
policies.
Respond to vendor, customer, and employee questions/concerns in an
efficient and effective manner.
Other duties as assigned.

ESSENTIAL JOB FUNCTIONS

The following functions may be performed in variable weather and
environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

Excellent telephone and customer service skills.
Ability to communicate (both written and orally) in English.
Excellent typing skills
Proficient in computer operations (internet, email, word).
Knowledge of radio procedures and protocols preferred.
Handle and prioritize multiple projects concurrently.
Prior experience working in an airport or Fixed Base Operation
environment preferred.
Prior hospitality experience preferred.
Ability
to perform light to medium lifting as necessary

Position Requirements
To perform this job
successfully, an individual must be able to perform each essential job function
satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential job functions.

High School diploma or GED
Prior customer service experience preferred.
Strong interpersonal, oral and written
communication skills.
Must possess a valid state driver's license.

An Equal Opportunity Employer M/F/Disability/Vet
Primary Location:United States-Montana-BOZEMAN-Yellowstone Jetcenter at Bozeman Int'l Airport / Gallatin Field Airport

Job Category:Customer Service
Schedule:Part-time
Employee Status:Regular

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