Job Information
Montana State University Enrollment and Records Auditor in Bozeman, Montana
Position Details
Position Information
Announcement Number STAFF - VA - 24227
For questions regarding this position, please contact:
Kandi Gresswell
406-994-2603
kandi.gresswell@montana.edu
Classification Title Academic Advisor III
Working Title Enrollment and Records Auditor
Brief Position Overview
Under the supervision of the Assistant Registrar, this position performs a variety of technical and customer service support tasks in support of the Registrar’s Office and Student Success. Because this position has extensive contact with students, staff, faculty and the public, the person in this position must possess the skills to tactfully and diplomatically respond to a wide variety of contacts. The work is highly detailed and requires teamwork, problem-solving skills, and interpretation and implementation of MUS and MSU policies and procedures. Personal initiative and judgment is essential to deal effectively with highly confidential and restricted academic record information.
Position Number 4M0403 & 4M1580
Department Registrar's Office
Division Division of Student Success
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $25.888 per hour, commensurate with experience, education and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
Under the supervision of the Assistant Registrar, this position performs a variety of technical and customer service support tasks in support of the Registrar’s Office and Division of Student Success. Because this position has extensive contact with students, staff, faculty and the public, the person in this position must possess the skills to tactfully and diplomatically respond to a wide variety of contacts. The work is highly detailed and requires teamwork, problem-solving skills, and interpretation and implementation of MUS and MSU policies and procedures. Personal initiative and judgment is essential to deal effectively with highly confidential and restricted academic record information.
Duties and Responsibilities
Evaluation, review, maintenance of processes and transactions related to the permanent academic records of former and current students
Investigate and monitor students’ completion of degree requirements
Participate in end-of-term activity with final grades, academic status and record updates; evaluate academic program completion and post baccalaureate degrees
Initiate contact with students and staff to advise and resolve problems
Prioritize duties to meet deadlines; advise students on transcript notations and interpretation
Develop and maintain training materials for office staff as well as members of the campus community that may include written, video, or PowerPoint as delivery platform.
Maintain and generate complex data sets.
Required Qualifications – Experience, Education, Knowledge & Skills
Two years post-secondary education plus three years administrative experience which includes highly detailed work assignments and extensive contact with the public or an equivalent combination of education and/or experience.
Demonstrated software experience including relational databases, spreadsheets, word processing.
Demonstrated experience composing, formatting, and proofing business correspondence and general office materials accurately and professionally.
Preferred Qualifications – Experience, Education, Knowledge & Skills
General knowledge of higher ed. curricula, policies and procedures.
Experience working with enrollment and degree auditing software and/or relational database.
A Baccalaureate degree, or an equivalent combination of education and/or experience.
Experience developing multi-media training materials
The Successful Candidate Will
Demonstrated strong verbal and written communication skills, and an aptitude for responding to a variety of questions from a diverse range of individuals; both internal and external to the organization
Demonstrated ability providing a high level of customer service in a positive, professional, and helpful manner.
Demonstrated competence exercising initiative, good judgment, and making consistent decisions when interpreting and applying policies and procedures.
Demonstrated competence maintaining, processing, and verifying detailed records with a high degree of accuracy.
Demonstrated competence organizing and prioritizing multiple work assignments, meeting deadlines, and exercising adaptability to changing priorities, in a busy office setting.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 2
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on February 8th, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html