Montana State University Facilities Dispatcher I in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 19064

For questions regarding this position, please contact:

Kerry Evans at 406-994-7664 or

Classification Title Facilities Dispatcher I

Working Title Facilities Dispatcher I

Brief Position Overview

The Facilities Dispatcher I is responsible for receiving, prioritizing, coordinating and assigning emergency and non-emergency service calls to ensure the safety and security of University personnel and facilities.

Position Number 4M0758

Department Facilities Services

Division University Services

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date


Union Affiliation MPEA

FTE 1.0

Benefits Eligible Eligible

Salary Minimum $14.973 per hour, commensurate with experience, education, and qualifications.

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

Under the direction of the Work Control Supervisor, the person in this position performs a variety of administrative and data entry tasks. The primary responsibility of this position will be managing the receiving, processing and distributing of work requests, time card entry, and key distribution.

Duties and Responsibilities

  • Prioritizes and assigns maintenance, service, trouble, and emergency calls.

  • Coordinates necessary action on all calls.

  • Processes work requests by documenting service information, assigning priorities, and documenting billing information.

  • Provides reports and information as requested.

  • Receives utility outage requests from University Services personnel.

  • Issues keys for daily use and tracks all campus building keys.

  • Performs a variety of technical and clerical office administration tasks.

  • Other duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

  • High school graduation or G.E.D/HiSet, plus two years full-time administrative work experience, including customer service, data entry and record keeping duties, or an equivalent combination of relevant education and experience.

  • Demonstrated competence using databases and personal computers that include a variety of software packages, such as Microsoft Office (Outlook, Word, Excel).

  • Demonstrated ability providing a high level of customer service in a high call-volume, fast paced environment, continuously displaying a positive, professional and helpful manner.

  • Demonstrated competence organizing large volumes of work, setting priorities, meeting deadlines, and making independent decisions with minimal supervision.

Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Experience with a Computerized Maintenance Management System (CMMS), such as AssetWorks AiM.

The Successful Candidate Will

The successful candidate will also have the following abilities: consistently exercise initiative and good judgment while prioritizing workload to meet deadlines with minimal supervision; communicate effectively both verbally and in writing; maintain confidentiality of records and information; maintain, process and verify detailed records with a high degree of accuracy; and represent the department and MSU to others in a professional and courteous manner.

Position Special Requirements/Additional Information

In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check.

Physical Demands

Must be able to sit for long periods of time. Normal office environment.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon successful completion of the search process

Position End Date (if temporary)

Open Date 08/12/2018

Close Date

Applications will be:

Screening of applications will begin on August 24; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

In order to be considered for this position, please upload a cover letter outlining how you meet each individual required and preferred qualification and a resume.

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .