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HRDC IX IT Coordinator in Bozeman, Montana

IT CoordinatorAdmin/ Executive · Bozeman, Montana

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DepartmentAdmin/ Executive

Employment TypePart-Time (20 hrs/wk)

Compensation$18.00-$20.00/hour

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Human Resource Development Council is an Equal Opportunity Employer. We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.

Job Opening Date: August 6, 2020

Anticipated Start Date: September 1, 2020

Job Closing Date: Until filled

Job Status: This is a part time position (20hrs/wk), with varied, flexible working hours

Wage: $18.00-$20.00/hour, DOE

General Summary of Purpose of this Position:

Works across HRDC programs, departments, and locations to manage IT, phone, and print. The IT Manager is responsible for ensuring the proper functioning of employee workstations, software, and web-based utilities, as well as maintaining network user accounts. The position requires working in close conjunction with HRDC Network Security contractor, as well as with Data and Systems Managers. In addition to technical skills that support minor IT service requests and major projects, the position requires a number of soft skills (active listening, patience, and teaching) to ensure employees are well supported in their day-to-day activities.

Primary Job Duties and Responsibilities

Direct IT Services

  • Install, monitor, troubleshoot, and correct computer workstations

  • Provide technical help desk service/support across sites to troubleshoot issues and outages, including issues with software, hardware, personal devices, printers, scanners, phones, etc.

  • Respond to equipment malfunctions, advising CEO/Management Team of major malfunctions, contact vendors for service call assistance in repairing or correcting equipment malfunctions

  • Collaborate with company service providers and contractors, including internet services, printing, phone, and network security

  • Prepare and coordinate sending equipment out for repair

  • Ensure phone systems are operable and manage connectivity across sites

  • Ensure printing systems are operable and manage connectivity across sites

  • Manage network Active Directory User accounts and drives/network management

  • Create or compile support documentation and training manuals and videos

  • Train employees in the basic operation and maintenance of computers and related components; assist staff in using technology to attain program goals.

  • Conduct new hire orientation IT overview

  • Perform other related duties, special projects, and assignments as required

IT Administration:

  • Coordinate computer ordering with department managers, confirm specifications and required system setup

  • Work with the CEO/Management Team to ensure systems functionality and effectiveness, and collaborate to develop the strategic direction of IT systems

  • Follow procedures to ensure systems and equipment security and protect file integrity

  • Analyze system deficiencies in service or performance; recommend product or service improvements

  • Work with HR to ensure smooth employee onboarding and offboarding, as well as Google Admin Console management.

  • Support Systems Manager in equipment procurement, inventory management, and software licensing deployment.

  • Perform other related duties, special projects, and assignments as required

Communication:

  • Interact and communicate with staff and partners professionally

  • Communicate both personally, through oral or written directives and memoranda, with all parties

  • Attend appropriate meetings and conferences

  • Acts as resource to those with questions on system management

Knowledge Skills and Abilities

Core Competencies:

  • Plan and organize work effectively and ensure its completion

  • Maintain positive relations with co-workers and vendors

  • Ability to accurately convey information, explain instructions and guidelines, listen, and ask questions when clarification is needed

  • Knowledge of hardware and software; ability to prepare and install software packages.

  • Ability to diagnose hardware and/or software problems.

  • Knowledge of the methods and techniques for setting up various systems on computers.

  • Ability to identify and resolve problems associated with operating system malfunctions.

  • Knowledge of operating systems (MS Windows, Windows Server 2012)

Language Skills:

  • Ability to prepare routine reports and correspondence

  • Demonstrated ability to analyze and interpret complex and sensitive information

  • Strong organizational and negotiation skills with a record of accomplishment of maintaining positive business relationship

Mathematical/ Money Handling Skills:

  • Add, subtract, multiply and divide simple numbers

  • Apply concepts of basic algebra

Reasoning Ability:

  • Ability to apply common sense understanding to complete written and verbal instructions.

  • Demonstrated ability to deal with problems involving several concrete variables in standardized situations

  • Demonstrated ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

  • Excellent problem and/or dispute resolution skills

  • Demonstrated ability to work effectively under stress, interruptions, and tight deadlines

Specialized Office Equipment:

  • Operate Copier/scanner/fax machine to send or receive documents.

  • Operate 10-key adding machine to add, subtract, divide or multiple numbers.

  • Operate Multi-line Phone to place, receive or transfer calls or to retrieve voice mail messages.

Computer Software and Operating Systems:

  • Utilize computer spreadsheet to create files, input, format, and edit data, and save, print, or transmit data

  • Utilize computer word processing to create documents, input, format, and edit documents, and save, print, or transmit documents

  • Utilize computer databases to create data files, input, format, and edit data and save, print, or transmit data

  • Utilize computer internet/e-mail to access, send, retrieve, save, print, or transmit documents or data files

  • Operate personal computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data

  • Utilize proprietary, custom, or online programs or data bases to input, format, and edit data and save, print, or transmit data.

Specialized Tools (Non-Computer):

  • Not Applicable

HRDC, Professional or Governmental Policies and Regulations:

  • Agency policies or procedures: HRDC Personnel Policies & Procedure, Fiscal Policies

Drivers Licenses Required for Performing this Position:

  • Montana Class D Driver License and appropriate insurance

Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:

  • Not Applicable

Licenses or Certifications That Would Be Useful but Are Not Required:

  • Not Applicable

Other Required Knowledge, Skills or Abilities:

  • Ability to effectively work and communicate with individuals from all socio-economic groups

  • Ability to read, interpret and implement governmental regulations, rules, and procedure manuals

  • Ability work with minimal supervision and effectively manage workflow

  • Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants

  • Strong interpersonal and communication skills

  • Exhibit self-motivation, high energy level, high level of organization and efficiency

  • Demonstrate ability to make appropriate programmatic recommendations

  • Effectively establishes and maintain positive working relationships with program managers and other team members

  • Speaks precisely and clearly in public

  • Maintains professional demeanor in stressful situations

  • Ability to prioritize duties in a fast-paced environment

Essential Physical, Mental and Emotional Requirements of this position:

The following physical, mental, and emotional abilities are considered essential to perform the duties listed above:

  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear;

  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

  • The employee must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.

  • Must be able to sit for extended periods of time.

  • Must be able to work under time and/or deadline pressures

Education and Experience

Education: The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:

  • Associate’s Degree in Computer Information Systems, Computer Science or related area preferred; or successful completion of computer hardware and software training, and a working knowledge of networking and applications software; or any equivalent combination of experience and training

Experience: The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:

  • Two years professional work experience that would provide general office skills including computer usage, office machines operation, general office procedures, and public interaction.

  • Familiarity with database and information system technologies

  • Experience with systems administration

  • Help desk/customer service experience

Supervision

Supervision Received:

  • This position operates under limited supervision. The employee is primarily assigned by daily workflow and operations. The employee is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.

This position supervises the following position(s):

  • Not applicable

Decisions

Impact of Decisions and Errors Made by Position:

  • Decisions, final recommendations, and/or errors affect all employees of HRDC and could have severe legal and/or monetary consequences

Judgment Required to Make Decisions:

  • Job duties typically involve frequently changing conditions and problems. Requires considerable judgment to solve daytoday problems, but usually within established procedures, guidelines, and precedents.

Exception Authority:

  • This position cannot authorize exceptions to agency wide policy or procedure.

Financial Responsibility

Handling cash or checks:

This position is authorized to prepare the following documents and forms:

  • Prepare vendor claims for Program Manager approval

Personal Contacts

The employee is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:

  • Interacts with Program Managers weekly or more frequently.

  • Interacts with Management Team monthly.

  • Interacts with programmatic staff on a weekly or more frequent basis.

Confidentiality:

  • The employee regularly works with confidential data and information, which if disclosed, may be detrimental to agency. Release of such information may also violate disclosure laws.

Working Conditions

The employee is exposed to the following unusual, potentially hazardous or unpleasant working conditions:

  • Works in temperature-controlled office environment
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