HRDC IX IT Coordinator in Bozeman, Montana
IT CoordinatorAdmin/ Executive · Bozeman, Montana
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Employment TypePart-Time (20 hrs/wk)
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Human Resource Development Council is an Equal Opportunity Employer. We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.
Job Opening Date: August 6, 2020
Anticipated Start Date: September 1, 2020
Job Closing Date: Until filled
Job Status: This is a part time position (20hrs/wk), with varied, flexible working hours
Wage: $18.00-$20.00/hour, DOE
General Summary of Purpose of this Position:
Works across HRDC programs, departments, and locations to manage IT, phone, and print. The IT Manager is responsible for ensuring the proper functioning of employee workstations, software, and web-based utilities, as well as maintaining network user accounts. The position requires working in close conjunction with HRDC Network Security contractor, as well as with Data and Systems Managers. In addition to technical skills that support minor IT service requests and major projects, the position requires a number of soft skills (active listening, patience, and teaching) to ensure employees are well supported in their day-to-day activities.
Primary Job Duties and Responsibilities
Direct IT Services
Install, monitor, troubleshoot, and correct computer workstations
Provide technical help desk service/support across sites to troubleshoot issues and outages, including issues with software, hardware, personal devices, printers, scanners, phones, etc.
Respond to equipment malfunctions, advising CEO/Management Team of major malfunctions, contact vendors for service call assistance in repairing or correcting equipment malfunctions
Collaborate with company service providers and contractors, including internet services, printing, phone, and network security
Prepare and coordinate sending equipment out for repair
Ensure phone systems are operable and manage connectivity across sites
Ensure printing systems are operable and manage connectivity across sites
Manage network Active Directory User accounts and drives/network management
Create or compile support documentation and training manuals and videos
Train employees in the basic operation and maintenance of computers and related components; assist staff in using technology to attain program goals.
Conduct new hire orientation IT overview
Perform other related duties, special projects, and assignments as required
Coordinate computer ordering with department managers, confirm specifications and required system setup
Work with the CEO/Management Team to ensure systems functionality and effectiveness, and collaborate to develop the strategic direction of IT systems
Follow procedures to ensure systems and equipment security and protect file integrity
Analyze system deficiencies in service or performance; recommend product or service improvements
Work with HR to ensure smooth employee onboarding and offboarding, as well as Google Admin Console management.
Support Systems Manager in equipment procurement, inventory management, and software licensing deployment.
Perform other related duties, special projects, and assignments as required
Interact and communicate with staff and partners professionally
Communicate both personally, through oral or written directives and memoranda, with all parties
Attend appropriate meetings and conferences
Acts as resource to those with questions on system management
Knowledge Skills and Abilities
Plan and organize work effectively and ensure its completion
Maintain positive relations with co-workers and vendors
Ability to accurately convey information, explain instructions and guidelines, listen, and ask questions when clarification is needed
Knowledge of hardware and software; ability to prepare and install software packages.
Ability to diagnose hardware and/or software problems.
Knowledge of the methods and techniques for setting up various systems on computers.
Ability to identify and resolve problems associated with operating system malfunctions.
Knowledge of operating systems (MS Windows, Windows Server 2012)
Ability to prepare routine reports and correspondence
Demonstrated ability to analyze and interpret complex and sensitive information
Strong organizational and negotiation skills with a record of accomplishment of maintaining positive business relationship
Mathematical/ Money Handling Skills:
Add, subtract, multiply and divide simple numbers
Apply concepts of basic algebra
Ability to apply common sense understanding to complete written and verbal instructions.
Demonstrated ability to deal with problems involving several concrete variables in standardized situations
Demonstrated ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Excellent problem and/or dispute resolution skills
Demonstrated ability to work effectively under stress, interruptions, and tight deadlines
Specialized Office Equipment:
Operate Copier/scanner/fax machine to send or receive documents.
Operate 10-key adding machine to add, subtract, divide or multiple numbers.
Operate Multi-line Phone to place, receive or transfer calls or to retrieve voice mail messages.
Computer Software and Operating Systems:
Utilize computer spreadsheet to create files, input, format, and edit data, and save, print, or transmit data
Utilize computer word processing to create documents, input, format, and edit documents, and save, print, or transmit documents
Utilize computer databases to create data files, input, format, and edit data and save, print, or transmit data
Utilize computer internet/e-mail to access, send, retrieve, save, print, or transmit documents or data files
Operate personal computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data
Utilize proprietary, custom, or online programs or data bases to input, format, and edit data and save, print, or transmit data.
Specialized Tools (Non-Computer):
- Not Applicable
HRDC, Professional or Governmental Policies and Regulations:
- Agency policies or procedures: HRDC Personnel Policies & Procedure, Fiscal Policies
Drivers Licenses Required for Performing this Position:
- Montana Class D Driver License and appropriate insurance
Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position:
- Not Applicable
Licenses or Certifications That Would Be Useful but Are Not Required:
- Not Applicable
Other Required Knowledge, Skills or Abilities:
Ability to effectively work and communicate with individuals from all socio-economic groups
Ability to read, interpret and implement governmental regulations, rules, and procedure manuals
Ability work with minimal supervision and effectively manage workflow
Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants
Strong interpersonal and communication skills
Exhibit self-motivation, high energy level, high level of organization and efficiency
Demonstrate ability to make appropriate programmatic recommendations
Effectively establishes and maintain positive working relationships with program managers and other team members
Speaks precisely and clearly in public
Maintains professional demeanor in stressful situations
Ability to prioritize duties in a fast-paced environment
Essential Physical, Mental and Emotional Requirements of this position:
The following physical, mental, and emotional abilities are considered essential to perform the duties listed above:
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear;
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
The employee must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.
Must be able to sit for extended periods of time.
Must be able to work under time and/or deadline pressures
Education and Experience
Education: The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position:
- Associate’s Degree in Computer Information Systems, Computer Science or related area preferred; or successful completion of computer hardware and software training, and a working knowledge of networking and applications software; or any equivalent combination of experience and training
Experience: The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:
Two years professional work experience that would provide general office skills including computer usage, office machines operation, general office procedures, and public interaction.
Familiarity with database and information system technologies
Experience with systems administration
Help desk/customer service experience
- This position operates under limited supervision. The employee is primarily assigned by daily workflow and operations. The employee is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.
This position supervises the following position(s):
- Not applicable
Impact of Decisions and Errors Made by Position:
- Decisions, final recommendations, and/or errors affect all employees of HRDC and could have severe legal and/or monetary consequences
Judgment Required to Make Decisions:
- Job duties typically involve frequently changing conditions and problems. Requires considerable judgment to solve daytoday problems, but usually within established procedures, guidelines, and precedents.
- This position cannot authorize exceptions to agency wide policy or procedure.
Handling cash or checks:
This position is authorized to prepare the following documents and forms:
- Prepare vendor claims for Program Manager approval
The employee is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:
Interacts with Program Managers weekly or more frequently.
Interacts with Management Team monthly.
Interacts with programmatic staff on a weekly or more frequent basis.
- The employee regularly works with confidential data and information, which if disclosed, may be detrimental to agency. Release of such information may also violate disclosure laws.
The employee is exposed to the following unusual, potentially hazardous or unpleasant working conditions:
- Works in temperature-controlled office environment