Montana State University Non-Clinical Case Manager, Dean of Students in Bozeman, Montana
Announcement Number STAFF - VA - 23302
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Classification Title Program/Project Lead
Working Title Non-Clinical Case Manager, Dean of Students
Brief Position Overview
The Office of the Dean of Students ( DOS ) at Montana State University (Bozeman) is hiring a new full-time position as a Non-clinical Case Manager. The DOS Non-clinical Case Manager is responsible for: managing a caseload of students experiencing personal hardship or distress; serving on the team responsible for providing support, resources, and referrals to students of concern; conducting initial and follow-up meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or after critical incidents; developing print materials and website content regarding student support and critical incident response; developing partnerships with other units to holistically support students and address multi-faceted needs; and contributing to the functions of the Office of the Dean of Students, including administrative, student support, programmatic, and distress management functions
Position Number 4C0618
Department Dean of Students
Division Division of Student Success
Appointment Type Professional
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
Benefits Eligible Eligible
Salary Salary commensurate with experience, education, and qualifications.
Contract Type LOA
If other, please specify
Recruitment Type Open
The Office of the Dean of Students ( DOS ) at Montana State University (Bozeman) is hiring a new full-time position as a Non-clinical Case Manager. The DOS Non-clinical Case Manager is responsible for: providing direct support services to students experiencing personal hardship; serving on the team responsible for providing support, resources, and referrals to students of concern; conducting initial and follow-up meetings with students, parents/family members, faculty, staff, and other parties regarding students of concern or after critical incidents; developing print materials and website content regarding student support and critical incident response; developing partnerships with other units to holistically support students and address multi-faceted needs; and contributing to the functions of the Office of the Dean of Students, including administrative, student support, programmatic, and distress management functions.
Duties and Responsibilities
Direct Student Support and Case Management (50%)
Responsible for providing case management to over 100 students (annually) who experience personal distress or hardship. Examples of possible student concerns include personal/social difficulties, physical/mental health-related concerns, financial hardship/distress, basic needs insecurities, and/or academic, behavioral, or other difficulties who would benefit from intervention and referrals to on and off-campus resources and to ensure they receive developmentally appropriate interventions and support.
Conduct initial and on-going meetings with students, family members, faculty, staff, and other constituents regarding a student of concern and after critical incidents to determine appropriate response, available support, and referral options
Coordinate appropriate, comprehensive, and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social, and other needs.
Offer comprehensive and holistic support services for students who pursue a leave of absence ( LOA ).
Manage and support students’ return to academic and campus residential environments following significant events and the re-entry phase for students who return from a leave of absence ( LOA ).
Guide and support students, family members, faculty, and staff as needed in navigating university policies, procedures, and resources
Assist students in locating and obtaining emergency funding
Conduct regular, timely, and appropriate case management with students regarding their critical incident and other needs (as necessary)
Facilitate communication to academic units of critical incidents on behalf of students
Maintain appropriate documentation for student support and critical incident response case files
Protect privacy of student educational records per FERPA and maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations
Outreach and Education (20%)
Collaborate with various University departments including but not limited to schools/colleges, Registrar’s Office, Financial Aid, University Student Housing, Counseling and Psychological Services, Student Health Services, Disability Services, and other campus units designed to support specific populations (e.g. first-gen students) to ensure awareness of student support and critical incident response and appropriate coordination between units in support of students
Participate in training sessions and presentations regarding student support and critical incident response for various audiences including faculty, staff, parents/families, and others
Develop and maintain relationships with community service providers including outpatient providers, and community agencies, as appropriate.
Improve and enhance campus wide awareness of the CARE program, including various academic departments and other key constituencies such faculty, staff, students, and parent/family members.
General Administrative Responsibilities (30%)
Serve as the Office of the Dean of Students On-Call representative one day a week.
Assist with planning and implementation of bi-annual Campus Student Memorial Service.
Assist in development of comprehensive annual report for DOS student support and critical response.
Assist in maintenance of DOS student support and critical incident response protocols and procedures .
Perform other duties as assigned in support of the Dean of Students Office.
Required Qualifications – Experience, Education, Knowledge & Skills
Bachelor’s degree plus 1-3 years (which may include graduate internships/practicums) of progressively responsible experience in student affairs administration within a higher education setting
Excellent interpersonal (verbal and written) communication skills
Demonstrated understanding and experience with the mental health needs and concerns among a residential university student population.
Demonstrated strong interpersonal skills, including the ability to build teams from a wide and diverse number of campus support services.
Direct experience in crisis intervention and response and case management procedures, preferably in a higher education setting
Demonstrated knowledge and experience with applicable federal and state laws, including the Clery Act, FERPA and Title IX.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Master’s degree in student affairs/higher education, psychology, social work, or counseling
Demonstrated professional experience in higher education, preferably in college student services in areas such as advising, counseling, emergency response and student development.
Experience working with students from traditionally underrepresented populations, especially students who are Native American or identify as members of the LGBTQ community.
Experience with managing student disciplinary matters in a university setting.
Experience using Maxient student conduct software
The Successful Candidate Will
Effectively prioritize work responsibilities and follow-through on important details regarding case management.
Establish and maintain strong working relationships with faculty, staff and student-employees, along with parents, family members and members of the public.
Communicate effectively both orally and in written form; offers effective public presentations to both current students and prospective students and their parents/family members.
Possess high-level executive functioning ability to successfully complete multiple tasks with highly demanding deadlines.
Manage multiple and competing priorities
Thrive in a diverse, fast-paced student affairs office responsible for responding to emergent needs and issues
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Respond to requests for services from faculty, staff, parents, students and other members of the campus community one day each week during business hours on behalf of the Dean of Students.
Performs other duties as assigned while fostering a diverse and inclusive campus community.
Work is typically performed in a normal office environment. There may be, however, recurring and frequent early/late and weekend hours required.
Limited travel is required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date
Position End Date (if temporary)
Applications will be:
Screening of applications will begin on March 24, 2023; however, applications will continue to be accepted until an adequate applicant pool has been established.
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html