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Job Information

Montana State University Program Coordinator I in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 22314

For questions regarding this position, please contact:

Questions? Please contact Search Support at or 406-994-6468.

Classification Title Program Coord I

Working Title Program Coordinator I

Brief Position Overview

Join the University Student Housing team in providing support in one of our on-campus communities. Work as part of an student development team that provides support and services to on-campus students. Enjoy the fast pace of the academic year and summers off!

Position Number Multiple

Department Residence Life Administration

Division Auxiliary Services

Appointment Type Classified

Contract Term Academic Year


If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $18.36 per hour

Contract Type Classified Hourly

If other, please specify

Recruitment Type Open

Position Details

General Statement

The University Student Housing ( department offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 11 active on-campus communities which are the home of up to 5,300 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success. Each hall has a Program Coordinator ( PCI ) that is vital to the administrative management of that hall. The PCI interacts with students, University staff/faculty, parents and perspective students on a daily basis while performing the duties of the position.

Duties and Responsibilities

  • Manages the front desk environment in order to create a welcoming yet professional space that provides special services to residents

  • Performs a variety of administrative tasks in support of the operation

  • Co-supervises 15-25 student desk clerks in cooperation with the Resident Director

  • Coordinates the judicial process with the Resident Director and maintains the in-hall judicial systems administrative processes

  • Manages the administration processes and occupancy of the residence hall

  • Maintains a safe and secure environment for residents

  • Responds to a wide breadth of inquiries with information on the department, MSU , policies, judicial information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area and community resources, etc.

  • And actively participates as part of the team while performing other duties in support of the department’s mission.

    Required Qualifications – Experience, Education, Knowledge & Skills

  • Progressively responsible administrative experience or an an equivalent combination of education and/or experience.

  • Proficient experience using computers and various software packages.

  • Customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Demonstrated skills managing through stressful situations.

  • Leadership/Supervisory experience coordinating and directing the work of others.

    The Successful Candidate Will

  • Accurately perform duties in a high traffic office environment with frequent interruptions

  • Efficiently complete work while meeting varied deadlines in a timely manner

  • Work effectively and efficiently in close cooperation with all staff in a team-oriented environment

  • Demonstrate excellent communication skills

  • Excellent researching and problem solving skills

  • Follow and explain policies, and procedures

  • Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills

  • Consistently exercise initiative and good judgment

  • Prioritize and organize workload

  • Exhibit a strong sense of self-motivation and self-management

  • Adapt to changing priorities

  • Maintain confidentiality of records and information

  • Share job duties with co-workers as needed

  • Represent the department to others in a professional and courteous manner

    Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

  • Normal office environment.

  • Work for long periods of time at a computer or talking on the telephone.

  • Occasionally move items up to 30 lbs.

  • May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

    This position has supervisory duties? Yes

    Posting Detail Information

    Number of Vacancies Multiple

    Desired Start Date Upon completion of a successful search.

    Position End Date (if temporary)

    Open Date

    Close Date

    Applications will be:

Screening of applications will begin on April 25, 2022; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Questions? Please contact Search Support at or 406-994-6468.

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples ( .

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU ’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: ( .