Montana State University Program Coordinator II in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 19176

For questions regarding this position, please contact:

Search Support at or call 994-6468.

Classification Title Program Coord II

Working Title Program Coordinator II

Brief Position Overview

Unique opportunity to work with the the team in the active Residence Life department. 12 month position!

Position Number 4N0360

Department Residence Life Administration

Division Auxiliary Services

Appointment Type Classified

Contract Term Fiscal Year


If other, specify From date

If other, specify End date


Union Affiliation Exempt from Collective Bargaining

FTE 1.0

Benefits Eligible Eligible

Salary $14.17/hour. Applicants that are current MUS employees, rate of pay for this position will be determined by the Staff Compensation Plan which may be different than the posted minimum entry rate.

Contract Type Classified Hourly

If other, please specify

Recruitment Type Open

Position Details

General Statement

Residence Life manages ten residence halls that are the home of up to 4200 students while they attend MSU. Each hall has a Program Coordinator I(PCI) that is vital to the administrative management of that hall. The PCI interacts with students, University staff/faculty, parents and perspective students, campus visitors and conference attendees on a daily basis while performing the duties of the position.

Duties and Responsibilities

Reporting to the Assistant Director-Residence Life, the PCII is responsible for actively managing the Break Housing and Summer Housing Operation programs’ administrative processes and associated human resources.

  • Steers and drives the direction of preparations, execution, and wrap-up/transitions for both programs

  • Manages the administrative processes and occupancy for both programs (sample of the wide range of duties: room assignments to verifying room charges to coordinating hall contract releases to creating and submitting facility work orders etc.)

  • Ensures the residence hall front desk environment is a welcoming yet professional space that provides special services to guests/residents

  • Oversees all summer billing and related accounting

  • Supervises, trains, schedules and oversees related staff (5-6 direct reports, up to 25 desk personnel in the academic year, and up to 75 desk personnel during the summer)

  • Manages the desk schedules and supervision of desk clerks

  • Coordinates and facilitates transitional periods around occupancy

  • Ensures a safe and secure environment for guests/residents

  • Manages the transitional summer periods along with the daily conference turnover

  • Cross-trained to provide support as needed during the academic year at a residence hall front desk

  • And actively participates as part of the team while performing other duties in support of the department’s mission

Required Qualifications – Experience, Education, Knowledge & Skills

  • Progressively responsible administrative experience in a busy office setting , or an equivalent combination of relevant education and experience.

  • Proficient experience using computers and various software packages.

  • Leadership/Supervisory experience coordinating and directing the work of others.

  • Customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.

Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Experience working in a database environment.

The Successful Candidate Will

  • Exhibit knowledge of general office practices and procedures

  • Provide excellent customer service at every point of contact

  • Accurately perform duties in a high traffic office environment with frequent interruptions

  • Acquire new skills/knowledge on the job and be able to apply them rapidly

  • Complete multiple tasks with deadlines in a timely manner

  • Be able to operate work related equipment and software

  • Demonstrate effective interpersonal skills in a team oriented environment

  • Accurately create business correspondence

  • Demonstrate effective communication skills

  • Possess problem solving skills

  • Follow and explain policies, and procedures

  • Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills

  • Consistently exercise initiative and good judgment

  • Prioritize and organize workload

  • Exhibit a strong sense of self-motivation and self-management

  • Have excellent attention to detail, accuracy and timeliness

  • Adapt to changing priorities

  • Maintain thorough records along with confidentiality of information

  • Share job duties with co-workers as needed

  • Conduct work in a pleasant, professional manner and represent the department to others in a professional and courteous manner

Position Special Requirements/Additional Information

  • Occasionally assists with trouble shooting as needed outside of regular shift/business hours.

  • 40hours/week with the work schedule shifting depending on academic and conferencing schedule.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon successful completion of the search process

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screened starting December 26, 2018; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Please make sure to either fill out the work history section as you build your personal profile or attach a resume.

Questions? Please contact Search Support at or call 994-6468

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: .