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Bozeman Health Registrar - Patient Access Management (FT- 1 FTE) in Bozeman, Montana

Position Summary:

The Registrar gathers patients demographics, verify insurance, and reason for visit information and prepares patient for service for hospital and clinic visits. Answers multi-line phone, directs calls, and pages to direct departments and emergency pages according to hospital protocol.

Minimum Qualifications:

Required

  • High School Diploma or Equivalent

Preferred

  • Experience in healthcare front office

  • Clerical and/or Receptionist experience

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

  • Greet patients

  • Complete registration and admissions to hospital and schedules appointments accordingly

  • Update and maintain the doctor on call list

  • Handle incoming calls in timely manner and routes calls accordingly

  • Handles calls for Physicians according to hospital protocol

  • Cross-functional training across department

  • Edits daily registration of all patients in assigned work queues

Knowledge, Skills, and Abilities

  • Ability to work in a busy and stressful environment

  • Computer applications, MS Office, EMR, internet applications and standard office equipment

  • Ability to work varied shifts

  • Demonstrates sound judgement, patience, and maintains a professional demeanor at all times

  • Exercises tact, discretion, sensitivity and maintains confidentiality

  • Strong emotional intelligence, interpersonal and teamwork skills

Physical Requirements

  • Lifting, Pushing, and Pulling: Lift 30 pounds of weight (pick up supplies, move equipment, etc.) Carry equipment/supplies.

  • Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.

  • Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts

  • On-Call Availability: On-call work may be required to respond promptly to organizational, patient, or employee needs

  • Effective Communication: Proficient in effective communication, both in person and through various technologies

  • Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees

  • Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities

Exposures

Tasks Include Potential Exposure: Job tasks may involve exposure to:

  • Bloodborne pathogens, such as blood, bodily fluids, or tissues.

  • Radiation in settings where medical imaging procedures are performed

  • Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.

  • Infectious diseases due to contact with patients in areas that may have contagious illnesses

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.

77212050 Patient Access Management

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