Job Information
CompuCom Sr. IT Operations Analyst in Bozeman, Montana
At e X cell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell !
Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.
Duties and Responsibilities:
Identify and close knowledge gaps
Primary understanding of designing, deploying, and troubleshooting client endpoints
Perform all job functions consistent with client policies and procedures
Assist with IT infrastructure improvements for client
Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support
Interact as needed with the IT service provider and client stakeholders
Provide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation
Assist with program account creation, account setup and account access
Configure workstations and user accounts, including phone, Ethernet, computer, docking station
Provide equipment and services orientation to new employees
Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
Maintain equipment and software inventory
Coordinate the purchase of new workstation, software and license renewals
Perform other client task and duties as required
Skills and Qualifications:
Minimum 5+ years of experience
Bachelor's Degree in Information Systems or related degree; or equivalent cobmination of education, training certifications, and experience
Experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:
Microsoft 365
Active Directory Users and Groups
Azure AD
Jamf
Intune
Experience with Endpoint Security software including:
Configuration / deployment management tools such as JAMF, Intune, etc.
Endpoint Detection and Response Tools such as Sentinel One and Microsoft Security
Group Policy
Email security
Solid understanding of network connectivity, wireless and wired
Familiarity with aviation and Part 139 airports a plus
Automation and central deployment experience
Strong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)
Understand ITIL Concepts (certification is a plus!)
IT Service Management tooling (ServiceNow, FreshService, etc.)
Management and deployment experience of 3rd party software platforms and solutions
Vendor management experience
Ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members
Demonstrates strong knowledge and developing expertise in end user technologies
Excellent interpersonal skills
Strong orientation to customer service
Asks for help and works collaboratively with team members when issues present themselves
Ability to document processes and train team members with ease
Successfully executes all assignments timely and within acceptable quality levels
Well organized with strong asset and license capacity planning experience
Ability to deploy and support misc. office equipment (printers, projectors, video conf.)
Experience with physical security management solutions
Flexible to provide some after-hours support and escalation
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.