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Job Information

Montana State University Student Success Manager in Bozeman, Montana

Position Details

Position Information

Announcement Number STAFF - VA - 23119

For questions regarding this position, please contact:

Brenda Truman

bstruman@montana.edu

Classification Title Program Mgr

Working Title Student Success Manager

Brief Position Overview

The Jabs Student Success Coordinator will be an integral part of the Jabs Student Services team and will work closely with the Graduate Program Directors, college staff members and campus partners to provide critical support to Jabs students, faculty, and staff. The position focuses on supporting the life cycle of Jabs graduate students, but also offers a wide range of leadership, management and planning for College events, retention, engagement and academic programing, communications, and other special initiatives and projects as needed.

Position Number 4M0393

Department Jabs Student Services

Division College of Business

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation

FTE 1.0

Benefits Eligible Eligible

Salary $24.388 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

The Jabs Student Success Coordinator will be an integral part of the Jabs Student Services team and will work closely with the Graduate Program Directors, college staff members and campus partners to provide critical support to Jabs students, faculty, and staff. The position focuses on supporting the life cycle of Jabs graduate students, but also offers a wide range of leadership, management and planning for College events, retention, engagement and academic programing, communications, and other special initiatives and projects as needed.

Duties and Responsibilities

Support graduate student education:

  • Provide administrative support to Jabs graduate program directors.

  • Serve as a liaison between the MSU Graduate School, Jabs graduate program directors and the Jabs administrative team.

  • Plan, develop and implement recruiting strategies for Jabs graduate programs (e.g., attending recruiting fairs, responding to inquiries from prospective students, build MSU undergraduate pipelines, etc.)

  • Lead cyclical graduate program processes such as admission application processing, scheduling of interviews, and submission of programs of study, petitions to reserve, applications for graduation.

  • Assist graduate program directors with GTA application process, accounting GTA tutor placement, and tutoring center.

  • Assist with advising and course registration for graduate students as needed.

  • Lead, plan and execute graduate student events and programs (e.g., MPAc Professionalism Day, graduation celebration, etc.).

  • Work closely and responsively with faculty, advisors, and staff to coordinate efforts to support graduate students, including referring graduate students to appropriate resources, building culture, developing new programming and initiatives, etc.

  • Actively work to build relationships with the Bozeman business community and beyond to build brand awareness, and internship and job opportunities for our graduate students.

General student & college support:

  • Lead in the planning, execution, and evaluation of many college-wide events.

  • Manage Jabs retention and student engagement initiatives including leading development of new programs, and execution of existing programs.

  • Coordinate with University Communications to share information and engage in the process of promoting Jabs, our events, students, faculty, and programs.

  • Serve as a collaborative Jabs team member including supporting other Jabs programs as needed, meeting with prospective students, reception desk coverage, and other duties as assigned.

    Required Qualifications – Experience, Education, Knowledge & Skills

  • Bachelor’s degree in a relevant field with experience working with college students in an academic or student support setting, or an equivalent combination of education and/or experience.

  • Excellent organizational, communication and time management skills.

  • Demonstrated competence using personal computers and software; including word processing, spreadsheets, electronic calendars and email. Microsoft Office Suite is preferred.

  • Experience building and sustaining effective professional and courteous interpersonal relationships with diverse internal and external clientele.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

  • Experience with graduate education, student recruitment, retention, advising, and/or student success efforts in a higher education setting.

  • Experience working with enrollment and degree auditing software, such as DegreeWorks, CatCourse, Banner, MyInfo and/or relational database

  • Knowledge of MSU student related policies and procedures.

    The Successful Candidate Will

  • Possess strong interpersonal skills and enthusiasm to work with and guide students as they discover and attain their academic and life goals.

  • Have the ability to represent Jabs and MSU in a professional and courteous manner, including creating positive rapport and strong working relationships with colleagues throughout the MSU community, to include administrators, faculty, staff, other professional advisors and student support professionals.

  • Possess strong written and oral communication skills, the ability to communicate effectively with diverse populations, and the ability to articulate detailed information and policies to a wide variety of constituents.

  • Have the ability to manage sensitive and confidential situations and information appropriately.

  • Have competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail while meeting deadlines and exercising sound judgment and adaptability to changing priorities.

  • Will be a team player, flexible thinker and possess a positive attitude, initiative, sound judgement, excellent decision-making, and problem-solving skills.

    Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon completion of a successful search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

=Screening of applications will begin on October 26, 2022; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html

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