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Oracle Technical Program Manager - Operations Support Engineering in Bozeman, Montana

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

/At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world./

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/Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future./

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/You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged./

If you are interested in building large-scale distributed infrastructure for the cloud, and passionate about ensuring best of breed customer experience, then this is your team! Oracle is aggressively investing in the Oracle Cloud to provide the broadest, most comprehensive cloud in the industry. Only Oracle offers a complete suite of integrated services that include applications as a service, platform as a service, and infrastructure as a service – eliminating the data and business process fragmentation that come with cloud silos. The Operations Support team ensures Oracle leadership and service teams possess the tools and data to build the best cloud customer experience in the industry.

/Department Description:/

The Operations Support Engineering team is building new services that empower Oracle to provide customers with the experience they deserve. The team is responsible for reporting availability and quality of services to generate a feedback loop that continuously improves all cloud services. The engineering team builds tools to enable Operations Support to respond to incidents and customer issues quickly and efficiently. Operations Support Engineering provide data analytics to arm leadership with the information necessary to chart the right path for the organization. Our customers run their businesses on our cloud, and our mission is to provide them with best in class cloud infrastructure, platform and application experience.

/Position Overview: /

We’re looking for a Technical Program Manager with expertise and passion in building and driving an end to end product development strategy and processes to meet the needs of a diverse set of internal customers. If this is you, at Oracle you can design and build innovative new systems from the ground up. These are exciting times in our space - we are growing fast, still at an early stage, and working on ambitious new initiatives. Program Managers at any level can have significant technical and business impact.

/Job Responsibilities:/

As a Technical Program Manager in the Operations Support Engineering team you will own establishing relationships with our customer teams within the organization. You will be responsible for gathering requirements for tools and services that result in an improved customer experience. You will build mechanisms to continuously intake and prioritize requirements, and rapidly collect and incorporate feedback as new solutions are released. You should be comfortable taking ambiguous problem statements and driving clarity and consensus across a set of stakeholders. You need to have strong written and verbal communication. You value setting a clarity of expectations, then driving the team to meet those expectations. You need to be deeply invested in understanding the customer experience and creating customer empathy across the organization.

Candidate Profile:

• 5 - 10 years experience running cross-functional programs in a large software organization.

• Experience working in an infrastructure cloud environment and an understanding of how customers consume cloud services.

• Excellent written and verbal communication.

• Ability to build consensus across a diverse set of customers and internal engineering teams.

• Understanding of cloud operations, deployments, availability and the implications of operations practices.

• Demonstrated mastery developing programs to deliver a complex set of time bound technical products, and the ability to report status clearly while providing all the data necessary to make prioritization decisions.

Top 3 skill sets / technologies in the ideal candidate:

  1. Cross team program management in large distributed cloud environments.

  2. 5 - 10 years experience working on challenging issues with a self-starter / self-motivated attitude.

  3. Strong ownership and a demonstrated ability to build consensus across teams.

Job: *Product Development

Organization: *Oracle

Title: Technical Program Manager - Operations Support Engineering

Location: United States

Requisition ID: 210000C4

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