Montana State University Test Center Coordinator in Bozeman, Montana
Announcement Number STAFF - VA - 22422
For questions regarding this position, please contact:
Mary Kate McCarney, firstname.lastname@example.org, (406)994-6984
Classification Title Program Coord II
Working Title Test Center Coordinator
Brief Position Overview
Testing Services facilitates an array of academic and professional exams for the MSU community and members of the public. Reporting to the Director, the Test Center Coordinator serves as the main point of contact and primary administrator for a subset of our exam portfolio.
Position Number 4M1940
Department University Testing Services
Division Office of Academic Affairs
Appointment Type Classified
Contract Term Fiscal Year
If other, specify From date
If other, specify End date
Union Affiliation FOCUS-MFPE
Benefits Eligible Eligible
Salary $20.49 per hour, commensurate with experience, education, and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Testing Services is an interactive, high traffic, client-oriented service unit that requires staff supervision for all exam events. The Test Center Coordinator plays an integral role within a small, versatile team and must be dependable and able to closely collaborate to ensure continuity and quality of services.
The Test Center Coordinator performs a variety of technical and client support tasks and acts as a resource on matters related to certification, standardized and classroom exam administration, and score reporting procedures. Working directly with students, faculty, and community members, this individual provides proctoring services for distance learners, accommodated testing and support for students with disabilities, and will certify to administer exams for national testing programs and workforce credentialing.
This position usually staffs standard office hours (e.g., 8a-5p M-F 40 hrs/wk) but may require occasional flexibility to cover evenings and/or Saturdays during busy times like midterms/finals or to support limited-window/weekend-only exam sessions. Nonstandard work hours are shared among staff and will be discussed and determined in advance.
Duties and Responsibilities
Acquire and implement up-to-date and complete knowledge of exam protocols and processes.
Humanize the exam experience for diverse clientele. Respect inclusivity and confidentiality. Provide Service Excellence (https://www.montana.edu/serviceexcellence/) .
Perform reception duties, monitor and respond to emails, answer phone calls, and conduct exam check-in/check-out/break procedures under tight and often competing time constraints while demonstrating competence and courtesy.
Monitor examinees and exams to ensure the integrity of results, protect equity, and safeguard intellectual property.
Manage logistics and extensive IT infrastructure to ensure smooth administration of exams: deploy and maintain computers and numerous software applications; conduct independent and supported IT upkeep and troubleshooting in a specialized and secure technical environment.
Assist in managing multiple calendars to coordinate complex scheduling demands, set exam availability, track and prepare for appointments, and anticipate capacity challenges and coverage needs.
Maintain records, compliance, equipment, and facilities with a high degree of accuracy and attention to detail.
Receive and respond constructively to feedback, de-escalate conflict, effectively and diplomatically communicate with faculty and other campus colleagues and with testing companies. Document and report irregularities as appropriate.
Share expertise with campus and community constituents and assist in training staff and student workers.
Identify and pursue professional development opportunities in consultation with the Director.
Required Qualifications – Experience, Education, Knowledge & Skills
Successful experience providing customer and/or administrative service in a dynamic, detail-dense, highly interactive workplace or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite, comfort with basic IT systems and troubleshooting (Windows PCs preferred), and experience learning new IT applications.
Successful experience completing complex tasks independently with minimal supervision and a high degree of accuracy.
Demonstrated experience interpreting, explaining, and applying policies and procedures to a diverse group of individuals and in different types of situations.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience working with students/services in an academic setting.
Experience maintaining and protecting confidential information.
Experience working in an environment involving multiple schedules and strict staff coverage/policy compliance requirements.
Knowledge of exam and certification programs, protocols, and applications.
The Successful Candidate Will
Possess strong interpersonal skills, positivity and enthusiasm to work with and support examinees; be kind.
Communicate helpfully and promptly with constituents in person, through email and over the phone.
Have awareness of and respect cultural and ability differences and diversity.
Cope with interruption without losing focus; have the ability to promote calm and confidence and maintain composure in stressful, high-stakes situations.
Demonstrate the ability to work well in a fast-paced demanding environment, responding proactively to potential conflicts/crises.
Work successfully with a variety of computer systems and applications.
Be detail oriented.
Multi-task efficiently and prioritize to accomplish competing duties in a strictly regulated environment; be adaptable when priorities change.
Be inquisitive, able to learn and retain detailed processes through informal and structured training, and respond constructively to coaching from peers, supervisors, and external auditors.
Demonstrate initiative, professional judgment, and consistent decision making when interpreting and applying policies and procedures.
Self-motivate to anticipate and accomplish service/administrative needs.
Establish and maintain effective and dependable working relations with co-workers and the public. Represent MSU Testing Services to others in a professional and courteous manner.
Position Special Requirements/Additional Information
Certification to administer some tests is required; periodic re-certification is necessary. Training and support will be provided.
Coverage for evening and/or weekend test administration may be required on a limited basis and will be scheduled in advance.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
This position is located indoors in a busy, often fast-paced, and occasionally unpredictable office environment. Need the ability to work for long periods of time in an open/shared space with many interruptions including unexpected noises and people. Extensive computer and telephone use required. Extensive in person interaction with the public required. Will use household-grade cleaning supplies with optional PPE provided.
The test center and its location in Renne Library are ADA accessible. A public elevator is located in the lobby. Accessible restrooms, including gender neutral private restrooms (https://webapps.montana.edu/us/buildingPlans/MSUPlans/restrooms.php) , are nearby on the same floor and/or in the same building. This is a fragrance-free office and we follow casual, but neat and non-distracting, dress code. Testing Services staff will abide public health and safety requirements as set by the university.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon completion of a successful search
Position End Date (if temporary)
Applications will be:
Screening of applications will begin on July 13th, 2022; however, applications will continue to be accepted until an adequate applicant pool has been established.
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html