Job Information
Montana State University Weekend Visitor Service Assistant Manager (Fixed Term) in Bozeman, Montana
Position Details
Position Information
Announcement Number STAFF - VA - 24319
For questions regarding this position, please contact:
Emily Criswell
emily.criswell1@montana.edu
406-994-5160
Classification Title Program Mgr
Working Title Weekend Visitor Service Assistant Manager (Fixed Term)
Brief Position Overview
The Weekend Visitor Services Assistant Manager helps to oversee the Visitor Services operations at the museum’s front desk and supports other Visitor Service experiences including the Planetarium, Museum Store, and admissions for public programs and special events. |
Position Number 4N2145
Department Museum of the Rockies
Division Museum of the Rockies
Appointment Type Classified Fixed Term
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 0.45 FTE
Benefits Eligible Not Eligible
Salary $26.50 per hour
Contract Type Classified Fixed Term
If other, please specify
Recruitment Type Open
Position Details
General Statement
Museum of the Rockies ( MOR ) is Montana’s most visited museum. In 2021, the museum anticipates serving over 230,000 general visitors and thousands of program participants. MOR is a college-level division of Montana State University, an independent 501©(3) organization, a Smithsonian Affiliate, an accredited AAM museum, and a repository for state and federal fossils. The interdisciplinary museum has one of the finest collections of paleontology in the world and a significant cultural collection from the Northern Rocky region. Located on a 22-acre museum site, it includes a 120,000-square-foot-facility, the state-of-the-art Taylor Planetarium, the 240 seat Hager Auditorium, Martin Children’s Discovery Center, and Living History Farm, along with an off-site 553-acre paleontology preserve.
Duties and Responsibilities
Leads a team of up 12 Visitor Service Representatives including public Planetarium and Hager show schedules. The work is characterized as customer service and transactional and repetitive processes.
Provides excellent customer service. Rings up sales, checks in visitors, greets customers, answer question’s and resolves issues.
Make weekend decisions for the department.
Manage staff conflicts.
Adjust schedules as needed to cover call-ins, sickness and lunches.
Assistant Manager will assist, provide support and offer guidance to subordinates during the weekend hours as needed.
Effectively deescalate and resolve customer complaints.
Keep customers informed about any delays in services and or changes to the daily planned events.
Prepare weekend sales reports.
Assist weekend employees in balancing cash drawers at the end of each day.
Provide detailed communication of any issues, complaints and or suggestion to the Associate Director and Visitor Service Manager.
Required Qualifications – Experience, Education, Knowledge & Skills
Associates Degree in Business or related field or an equivalent combination of relevant education and experience.
Progressively responsible retail or customer service experience with an emphasis on cash handling, written communication, customer service, budgeting, and logistical coordination.
Demonstrate experience in retail sales, cash-handling processes POS systems, and inventory management.
Demonstrated experience using office software such as Word, Excel, databases, and Outlook.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience with nonprofits, museums, or organizations with a cultural history, science, or educational mission.
Relevant knowledge of Bozeman and surrounding area.
Have First Aid and CPR certification.
The Successful Candidate Will
The successful candidate will:
Possesses exceptional organization and time management skills
Be able to interact effectively, graciously, and professionally with the diversity of Museum Visitors and customers.
Have a passion for customer service and a dedication to making sure that all people feel included.
Address a variety of service needs.
Exercise resourcefulness and good judgement.
Demonstrate a willingness to thrive in a high-energy, team-oriented environment.
Believe in the mission of the museum.
Have strong communication and leadership skills.
Conduct themselves in accordance with the highest ethical and safety standards; and have the ability and desire to be an effective and enthusiastic advocate for the museum.
Position Special Requirements/Additional Information
This position is located at the Museum of the Rockies, Saturday and Sunday, 8:30-5:30. Due to the scope of the duties and the needs of the department, remote work and/or teleworking is not available at this time.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon a successful search
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Review of applications will be on a continual basis and will continue until the position is filled.
Special Instructions
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html