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Computer Systems Support Specialist- IT Intern

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Computer Systems Support Specialist- IT Intern

Salary

$23.00 Hourly

Location

Silver-Bow County, MT

Job Type

Full-time Regular

Job Number

2024-050-02

Department

Finance and Budget

Division

MIS

Opening Date

09/16/2024

Closing Date

9/30/2024 11:59 PM Mountain

FLSA

Non-Exempt

Bargaining Unit

TEAMSTERS

• Description

• Benefits

Description

General Statement of Duties

Maintains the City-County computer systems and their network connections; performs related work as required.

Distinguishing Features of the Class

The Technical Support Analyst, under general direction, routinely performs support functions such as troubleshooting, analysis, research, and problem-solving for desktops, laptops, tablets, printers and servers.

This position is covered under a Collective Bargaining Agreement between the City-Countyof Butte-Silver Bow and the Teamsters, Local No 2 IT.

https://www.co.silverbow.mt.us/189/Human-Resources

Duties/Responsibilities

Examples of Essential Work (Illustrative Only)

• Diagnoses PC and network problems and takes appropriate action based on findings;

• Consults with City-County personnel on information technology needs and provides appropriate solutions to meet the stated goals and objectives;

• Provides technical support for City-County personnel in the use of local resources and first-level support for networked resources;

• Installs, configures, and maintains all computers (including laptops and tablets);

• Sets up new computers with optional equipment and network connections according to City-County policies and procedures;

• Maintains City-County network user accounts according to stated policies and procedures;

• Orients and trains new City-County personnel on technology policies and procedures;

• Performs preventative maintenance of PC equipment;

• Installs and tests new and/or updated PC software/hardware;

• Advises and assists other City-County personnel as necessary to maintain end-user service;

• Performs additional related work as required;

• Perform all duties and work assignments in a safe, healthy, and environmentally sound manner. Specifically, complying with the Health & Safety Program; maintaining work areas in a safe and orderly manner; identifying and reporting unsafe conditions; reporting all accidents; wearing required personal protective equipment; and attending safety-related meetings, training sessions, fit testing, etc.

• Perform all duties and work assignments in compliance with project quality requirements.

• Act responsibly and ethically, and in conformance with generally accepted business, occupational, and professional standards.

• Perform other duties as assigned.

Qualifications

Required Skills, Knowledge and Abilities

• Technical knowledge of the operations and maintenance of computers, preferably in a networked environment;

• Technical knowledge of current City-County computer operating systems;

• Knowledge of industry standard computer software and hardware technologies;

• Knowledge of industry standard business applications, such as Microsoft Office;

• Working knowledge of new and emerging information system technologies;

• Working knowledge of public sector information system policies, practices, and procedures, such as HIPAA, FIPS140-2 and CJIS;

• Knowledge of City-County departmental functions, procedures, policies and organization;

• Good knowledge of accounting and mathematical equations for end-user application assistance as well as budget development;

• Skilled in listening and understanding the information system needs of City-County departments and employees;

• Exceptional interpersonal communication skills;

• Ability to effectively communicate verbally and in writing, technical information to both a technical and non-technical audience;

• Ability to teach and encourage others to learn and adopt new practices and procedures to effectively accomplish work objectives;

• Ability to establish and maintain mutually beneficial working relationships with department and division heads and City-County employees, as well as outside organizations and vendors/service providers;

• Ability to assist in the installation, configuration, and maintenance of computers and networks;

• Ability to quickly learn and adapt to new technology as it relates to the ever-changing business requirements of the City-County and its citizens;

• Ability to maintain strict confidentiality of City-County business and information;

Acceptable Education, Experience and Training

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Three years of related network experience.

• Knowledge of word processing and spreadsheet applications. Knowledge of troubleshooting and problem-solving, client relations skills, requirement assessment and analysis, project management methodology, and principals of Information Technology Interface Library (ITIL).

• Ability to multitask and work cooperatively with others. Effective verbal and written communication skills;

Required Special Qualifications

• Valid State of Montana Driver’s License;

• Current automobile insurance;

• Completion of background check. will be fingerprinted upon employment;

• Must be a resident of Butte-Silver Bow during employment according to Butte-Silver Bow Ordinance. See below.

“2.08.010 Residence during employment.

rom and after October 1, 1979, all employees of the local government of Butte-Silver Bow shall be bona fide residents within the boundaries of Butte-Silver Bow during the period of their employment by the government of Butte-Silver Bow. (Ord. 85 § 1, 1979)”

Essential Physical Abilities

• Clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to communicate well with other City-County department and division heads, employees, and representatives of other organizations to determine computer information systems related needs and problems and to discuss potential solutions;

• Sufficient vision, with or without reasonable accommodation, which permits the employee to perform hardware maintenance procedures, and to produce and review a wide variety of documents, correspondence, reports and related materials in both electronic and printed form;

• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a keyboard, perform hardware maintenance procedures, produce hand-written materials and notations and transport computer equipment from one location to another;

• Sufficient personal mobility, with or without reasonable accommodation, which permits the employee to visit various other work stations in the City-County;

The job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities. Tasks and duties of the employee may differ from those outlined above.

The City-County is an Equal Employment Opportunity Employer. It does not discriminate on the basis of race, color, religion, sex, age, national origin, physical disability, or veteran status.

N/A

Agency

City and County of Butte-Silver Bow, MT

Address

155 W Granite Suite 209 Butte, Montana, 59701

Phone

406-497-6430

Website

https://www.co.silverbow.mt.us/

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