Job Information
NORTHWESTERN ENERGY Mobile Dispatcher in BUTTE, Montana
QUALIFICATIONS INCLUDE:
- High School diploma or equivalent
- Ability to demonstrate and maintain a good safety record
- Strong interpersonal communication skills
- Ability to perform basic math functions
- Proficient with computers, web applications and related equipment
- Excellent communication skills
- Good organizational and technical skills
- Ability to plan and prioritize dispatching responsibilities
- Ability to perform required shift work to include days, weekends, nights, holidays and call outs; rotating 12 hour shifts that start at 6:00 a.m. and 6:00 p.m.; work schedule posted six months in advance
- Ability to work overtime including evenings and weekends in response to acute service needs
- Ability to pass a drug test and a background check
- Advanced education is preferred
- High volume dispatching and customer service experience preferred
DUTIES INCLUDE:
- Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors
- Manage and modify gas and electric service orders
- Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
- Assure positive working relationships with technicians, controllers and field crews/management
- Complete required trainings and monthly meetings
- Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction
- Work effectively within a team environment and other work groups to accomplish organizational goals
- Demonstrate strong adherence to accuracy, safe work practices/processes, customer service and attendance
- Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking
- Adhere to company safety standards and the Code of Business Conduct & Ethics
- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Full-time position.
$19.32 per hour; $1.00 per hour shift premium. Three potential step increases with performance progression; annual pay increases in May of each year subject to the Collective Bargaining Agreement. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.
Apply by November 21, 2024.