Xanterra Travel Collection Assistant Location Manager - Glacier National Park in Columbia Falls, Montana
Overview High volume, fast-paced and fun! Join our Administration team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests. About Glacier National Park: Glacier National Park encompasses more than 16,000 square miles of largely wilderness area and is known for its seemingly endless acres of rugged and breathtaking landscapes. Glacier National Park was established in 1910 and stands today as a monument to wild natural places. As part of the Crown of the Continent ecosystem, the park includes 175 named mountains, 762 lakes (130 named lakes), 200+ named waterfalls and 25 named glaciers, as well as 1,000 plant species, and hundreds of animal species. Just as the landscape and wildlife are part of the heritage of Glacier National Park, so are the historic lodges and classic Red Buses and their drivers known as “Jammers.” The Xanterra Travel Collection is the authorized Concessioner, so you are not only joining the Glacier National Park team – you are also joining the larger Xanterra Travel Collection family that prides itself on offering a world of unforgettable experiences, to our employees and our guests. We encourage our seasonal employees to transfer between properties and reap all of the benefits & perks that we have to offer. To learn more, please visit www.xanterrra.com/careers. What You Are Looking For: Are you interested in working and living in Glacier National Park? Are you looking to make life-long friends with people from all over the world? Do you have a positive attitude and solid work ethic? Do you thrive in a fast-paced, exciting work environment? Are you seeking upward mobility and growth opportunities? Are you looking to gain experience in tourism & hospitality operations? If you answered, “Yes” to these questions, a job in Glacier is ideal for you! The Details: Positions start in April and extend through mid- to late-September (dates depend on Location). Start Date: April, 2022 Employment Type: Seasonal (full season or early/late season) Schedule: Varies – 40+ hours per week. This position will be expected to work a variety of hours. Perks include: Free meals (cafeteria style) and lodging (dormitory-style) Wi-Fi (limited bandwidth) and laundry facilities provided Free Red Bus Tours (as available) Exclusive Retail and Dining discounts in Glacier The adventure of a lifetime!! Responsibilities A day in the life of the Assistant Location Manager Assist with oversight of all off duty employee personnel issues and opportunities including employee housing, organization of employee recognition, events and outings. Greet new staff and give short tour of the housing area, rules, and regulations. Create events, promote and manage employee recreation program. Assist with oversight of the employee housing cleaners to ensure standards are maintained in employee housing as well conduct weekly employee housing inspections. Work closely with Human Resources and departmental managers to ensure employee experience expectations are met. Including housing, recreation, safety, and performance. Ensure that all employee complaints, regardless of the issue, are turned over to the Human Resources Department immediately. Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest. Work with the Location Manager and department managers and directors to ensure departmental standards are frequently monitored and are met or exceeded. Assist with the immediate follow-up of all deficiencies noted on National Park Service Evaluations. Ensure that proper lost and found procedures are followed by all personnel at the location. Assist with evaluation of safety concerns throughout all departments, and inside and outside housing buildings. Maintain a daily manager’s log of all events taking place on location. Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues that have taken place during the course of the operating season. Enforce all Company policies and procedures as determined by Xanterra Parks and Resorts. Act as the Location Manager on their days/time off. Any other duties as assigned by the Location Manager or General Manager. Possess a valid U.S. Driver’s License and comply with Xanterra Driver Safety Program and Policy. Qualifications Essential Skills and Knowledge: This position combines the best of hospitality management, employee engagement, and housing operations. Ideal candidates will have outstanding leadership skills. Location Managers must be able to demonstrate excellent organization, time management, must be goal oriented, and have strong interpersonal communication skills. Location Managers must be flexible and adaptable to dynamic situations and have good decision making and problem-solving skills. This position deescalates high pressure situations in regards to guest’s visits and employee life. This position is responsible for creating a welcoming and engaging environment for our on property seasonal employees. This includes creating a variety of events and programs throughout the summer. Employee engagement and guest satisfaction is crucial to ensure a successful summer in Glacier National Park. Physical Requirements: Ability to lift and carry up to 50 pounds. Stand and/or walk up to eight hours per shift. Requires bending, kneeling, stretching and reaching throughout a shift. Must be able to climb stairs. Must be able to walk on uneven terrain, including icy and snow covered areas. Working safely with required chemicals. Disposition suitable for extensive public contact. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.