Xanterra Travel Collection Dining Room Attendant - Glacier National Park in Columbia Falls, Montana
Overview High volume, fast-paced and fun! Join our Front of House team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests. About Glacier National Park: Glacier National Park encompasses more than 16,000 square miles of largely wilderness area and is known for its seemingly endless acres of rugged and breathtaking landscapes. Glacier National Park was established in 1910 and stands today as a monument to wild natural places. As part of the Crown of the Continent ecosystem, the park includes 175 named mountains, 762 lakes (130 named lakes), 200+ named waterfalls and 25 named glaciers, as well as 1,000 plant species, and hundreds of animal species. Just as the landscape and wildlife are part of the heritage of Glacier National Park, so are the historic lodges and classic Red Buses and their drivers known as “Jammers.” The Xanterra Travel Collection is the authorized Concessioner, so you are not only joining the Glacier National Park team – you are also joining the larger Xanterra Travel Collection family that prides itself on offering a world of unforgettable experiences, to our employees and our guests. We encourage our seasonal employees to transfer between properties and reap all of the benefits & perks that we have to offer. To learn more, please visit www.xanterrra.com/careers. What You Are Looking For: Are you interested in working and living in Glacier National Park? Are you looking to make life-long friends with people from all over the world? Do you have a positive attitude and solid work ethic? Do you thrive in a fast-paced, exciting work environment? Are you seeking upward mobility and growth opportunities? Are you looking to gain experience in tourism & hospitality operations? If you answered, “Yes” to these questions, a job in Glacier is ideal for you! The Details: Positions start late May - June 2022 and extend through mid- to late-September (dates depend on Location). Start Date: May - June, 2022 Employment Type: Full Time, Seasonal (ideally full season or early/late season) Schedule Varies: 32 to 45 hours per week. Perks include: On-site meals (cafeteria style) and lodging (dormitory-style) Wi-Fi (limited bandwidth) and laundry facilities provided Free Red Bus Tours (as available) Exclusive Retail and Dining discounts in Glacier The adventure of a lifetime!! Responsibilities A day in the life of the Dining Room Attendant Arrive ready and prepared to work, punch in according to your 7 Shifts schedule into the Kronos system designated for you to use. The Attendant may be assigned as Host, Food Runner, or Table Maintenance positions. As Host you will greet, organize, and communicate with guests assigning them a wait-time and providing a guest pager. The Host will control the flow of guests into the dining room to enhance their experience and assure the kitchen and service staff achieve the expected service standards. In the Table Maintenance role you will interact with guests to assess their needs, set cleared tables with the appropriate tableware and glasses, clear occupied tables of extra equipment and used plates, and respond immediately to any needs expressed by the section server and/or the guest. In the Food Runner role you will organize, garnish, tray and transport the menu items and beverages promptly to guests. This activity requires physical strength and endurance. In all these activities you will ensure guest satisfaction, superior teamwork with your co-workers, and be responsive to the direction of your floor manager. Maintain cleanliness of Dining Room/Lounge and service areas; and maintain organized and fully stocked server stations within the Dining Room/Lounge. Serve and re-fill water to guests; clear and set tables in accordance with all sanitation and service standards; assist servers as requested and transport dirty tableware from the Dining Room to the dish drop area. Aid in organizing, moving, connecting, and disconnecting draft beer kegs. Follow Company, NPS and departmental environmental practices, safety practices, and policies and procedures. Attendants must also assist in other departments or with other job duties as requested or necessary in line with the overall success of the outlet, location, and company. Qualifications Essential Skills and Knowledge: Our Dining Room Attendants must have a working knowledge of all menus: Specials, features, food, and beverages, and of general guest information. This position must also have the ability to work within and consistently build the service team and will be asked to help other team members as necessary. Attendants must have the ability to communicate effectively with guests, co-workers, and supervisors. Certification in the TIPS alcohol awareness program is required; workshops will be provided if not currently certified. Physical Requirements: Must be able to walk and stand for long periods of time. Must be able to lift and carry a minimum of 40 pounds. Frequent lifting and carrying of supplies, materials, and equipment throughout the day. Must be able to bend, stretch, and reach for extended periods of time. Working safely with required chemicals. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.