Xanterra Travel Collection HR Generalist, Seasonal in Columbia Falls, Montana
Overview High volume, fast-paced and fun! Immediate Human Resources opening in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. About Glacier National Park: Glacier National Park encompasses more than 16,000 square miles of largely wilderness area and is known for its seemingly endless acres of rugged and breathtaking landscapes. Glacier National Park was established in 1910 and stands today as a monument to wild natural places. As part of the Crown of the Continent ecosystem, the park includes 175 named mountains, 762 lakes (130 named lakes), 200+ named waterfalls and 25 named glaciers, as well as 1,000 plant species, and hundreds of animal species. Just as the landscape and wildlife are part of the heritage of Glacier National Park, so are the historic lodges and classic Red Buses and their drivers known as “Jammers.” The Xanterra Travel Collection is the authorized Concessioner, so you are not only joining the Glacier National Park team – you are also joining the larger Xanterra Travel Collection family that prides itself on offering a world of unforgettable experiences, to our employees and our guests. We encourage our seasonal employees to transfer between properties and reap all of the benefits & perks that we have to offer. To learn more, please visit www.xanterrra.com/careers. What You Are Looking For: Are you interested in exploring Glacier National Park, and Flathead National Forest? Do you have a positive attitude and solid work ethic? Do you thrive in a fast-paced, exciting work environment? Are you seeking upward mobility and growth opportunities? If you answered, “Yes” to these questions, a job with Xanterra is ideal for you! The Details: Position is ideal for local residents. Start Date: Immediately Employment Type: Seasonal Schedule: Work weekends, with mid-week days off Perks include: Free meals (cafeteria style) and lodging (dormitory-style) Wi-Fi (limited bandwidth) and laundry facilities provided Free Red Bus Tours (as available) Exclusive Retail and Dining discounts in Glacier The adventure of a lifetime! Responsibilities A day in the life of the HR Generalist: In consultation with the Director of Human Resources, this position will assist in managing all phases of the Human Resources operation for the east side properties of Glacier National Park Lodges. This includes Many Glacier Hotel, Swiftcurrent Motor Inn, Rising Sun and Beargrass Place. Provide support to the Glacier HR team during the employee check-in and onboarding process during the early part of the season (April through early June). Establish strong and collaborative relationships with the Location Managers & Assistant Location Managers, HR team, department managers, and employees on location. Represent the HR department and Company in a professional and cooperative manner at all times. Provide a sounding board for employees at all levels; handle personnel issues with sensitivity and confidentiality as required; resolve issues in a tactful and timely manner. When appropriate, utilize and/or provide employees with available support resources and make appropriate referrals. Make proper judgment calls regarding escalation of issues including dorm compliance issues, employee relations issues, NPS violations, interpersonal conflicts, workplace concerns, etc. Serve as a primary resource for investigations in highly sensitive areas including claims of harassment, discrimination, threats of violence, etc. Perform thorough, timely, and effective investigations, conducting sensitive interviews and involving others as appropriate. Make recommendations and reach conclusions using judgement and application of policy and precedence. Involve and/or communicate necessary information to the Director of Human Resources, Operations, and Leadership. Respond to requests and concerns from Employees, Support Staff, Management Staff, NPS and others as appropriate. Maintain high standards of guest service and confidentiality when interacting with staff. Ensure main HR office is copied on relevant documents in a timely manner. Provide proper level of security and confidentiality around employee files and information. Serve as a role model for employees. The minimum expected is maintaining a professional demeanor at all times, the personal observation of all Xanterra Parks & Resorts policies, state and federal laws. Support efforts of fellow HR staff members and contribute to team effort in whatever capacity may be needed. Conduct exit interviews, actively monitor turnover trends and identify areas of concern related to retention at the property level. Assist with employee communication, recognition, and engagement initiatives. Attend various location and department meetings on a regular basis and contribute useful information as appropriate. Share information gained in meetings with HR Director in an effort to support effective location communication. Communicate appropriately and accurately on open positions both on-location and parkwide. Direct employees appropriately on both internal applications and transfer applications. Other duties as assigned by the Director of Human Resources. Qualifications Essential Skills and Knowledge: Strong interpersonal and communication skills. Basic knowledge of Xanterra Parks & Resorts policies and procedures. Basic knowledge of residence life policies. Basic knowledge of Company and NPS rules and regulations. Ability to work independently. Leadership skills. Physical Requirements: Ability to walk moderate distances and climb stairs multiple times throughout shift. Ability to perform general office functions. Must be able to walk on uneven terrain, including icy and snow covered areas. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.