Xanterra Leisure Holding, LLC Bell Captain, Glacier National Park, Summer 2019 in Glacier National Park, Montana

Assists and ensures bell staff is providing quality guest service in the following areas: courteous and proper greeting/reception of all arriving guests; escorts guests to rooms; carries luggage to guest rooms; cleans public areas and rest rooms; and assists the Guest Service Management in all management aspects of the bell staff.

  • With the assistance of the Guest Service Manager, schedules the bell staff in a manner that ensures quality guest service.

  • With the assistance of the Guest Service Manager, monitors labor and overtime to meet budget goals and high productivity.

  • Responsible for training staff using the provided training materials.

  • Inspects lobby and public restrooms for cleanliness and maintenance issues. Directs bell staff to ensure cleanliness in those areas is maintained.

  • Escorts incoming hotel guests to rooms and assists in handling luggage.

  • Offers information pertaining to available services and facilities of their location hotel/lodge, points of interest and entertainment attractions.

  • On opening room for guests, ensures it is in order and properly supplied and explains operation of heater, lights, etc.

  • May deliver messages, extra towels, ice, rollaway beds and cribs, and run errands, etc. to guest rooms according to instructions from the front desk.

  • May arrange tables and seating for special events.

  • Tidies lobby throughout shift, empties ashtrays and waste receptacles throughout shift, checks public restrooms on the hour/every hour for neatness, trash, proper supplies and thorough cleanliness of hand basins and toilet areas, mirrors and floors. Cleans bell staff area and front porch.

  • Cleans and maintains all public rooms (meeting/convention rooms and other public areas).

  • May build and maintain fire in lobby or other public room fireplace.

  • Cautions disorderly persons. Reports any unusual happenings, complaints or infraction of Company policy to front desk or Property Management.

  • Is an active member of the location Emergency Action Team and receives training from Company Fire Risk Manager in evacuation of hotel/lodge in the unlikely event of fire or other emergency.

  • May drive luggage/shuttle van.

  • May give brief tour talks to arriving group tours on location, hours of service, etc.

  • Monitors guest parking areas and enforces no parking zones.

  • Adheres to all Company policies and regulations.

  • Assists in other departments or with other job duties as requested or necessary.

  • Organizes group tour baggage pulls in a friendly, organized, and efficient manner.

  • Maintains a professional appearance at all times.

  • Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.

  • Must be able to lift up to 50 pounds.

  • Able to handle guest concerns in a tactful and caring manner.

  • Must be team-oriented.

  • Must possess neat and pleasant grooming habits.

  • Must possess valid/current driver’s license and pass the Defensive Driving Class if available.

  • Extensive knowledge of the Historic hotel/motor inn as well as the surrounding area.

  • Job entails constant moving, walking, bending, stretching, carrying heavy objects and climbing staircases (no elevator available). Handles large amount of baggage by cart or hand.

  • Must be a people person who thrives on public contact.

  • Knowledge of Glacier Park, services, hiking, and attractions.

PHYSICAL REQUIREMENTS:

  • Frequent lifting, carrying, pushing, and/or pulling guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.

  • Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 10 hours per shift.

  • Standing for up to 10 hours per shift.

  • Working in various weather conditions.

  • Working with required chemicals and equipment.

Requisition ID: 2018-16612

External Company Name: Xanterra Leisure Holding, LLC

External Company URL: www.xanterra.com

Street: Glacier National Park