Xanterra Leisure Holding, LLC Location Manager, Glacier National Park, Summer 2019 in Glacier National Park, Montana
The Location Manager has authority and responsibility to direct all phases of daily operation at the location/property level. While providing this direction, the Location Manager will fully support, monitor, and control all programs instituted by the individual departments.
Responsible for maximizing sales and controlling expenses at all operating departments, with the objective of meeting or exceeding budgeted profits while maintaining expenses at budgeted levels.
Continuous monitoring of product, service, and customer service attitude in all departments. Constant awareness of the appearance of both employees and property; ensure excellent quality of products in all outlets – product quality should always meet standards determined by Xanterra Parks and Resorts. Ensure that standards of service are being met in all departments.
Work closely with all managers to further develop individual management abilities with the goal of consistent achievement of department financial and guest service objectives.
Respond positively and empathetically to all guest complaints with the objective of solving the problem to the satisfaction of both the guest and the Company prior to the departure of the guest.
Ensure that accurate sales, payroll, and labor standard figures are reported on a daily, weekly, and period end basis.
Review weekly forecasts with all departments, review costed schedules based upon forecasted business volumes, and make appropriate staffing changes necessary to maintain budgeted labor to sales percentages for each department. Conduct daily and weekly audits of labor records to verify provided schedules match hours worked in each department.
Review weekly work schedules with all supervisors in relation to forecasts, staffing guides, customer service needs/sacred hours, and equity among employees to insure consistency, fairness, and meeting appropriate budgeted guidelines and percentages.
Facilitates weekly manager meetings
Ensures that proper lost and found procedures are followed by all personnel at the location
Constant evaluation of safety concerns throughout all departments.
Work closely with Human Resources to ensure employee satisfaction and esteem is managed. Ensure that all employee complaints, regardless of the issue, are turned over to Human Resources immediately.
Provide written evaluations of all department managers twice during each operating season.
Location Managers and Assistant Location Managers will be required to be “on call” for evening and nighttime coverage. During these times, Location Management will be required to respond to all guest concerns.
Maintain a daily manager’s log of all events taking place on location. Entries into the manager’s log are to be professional and represent an objective view of all employee and guest issues.
This position will be expected to work a variety of hours including mornings, days, evenings, nights (graveyard shifts are possible), weekends, and holidays as necessary.
Business Management or Hospitality Degree or 3-5 years equivalent experience
Strong communication and interpersonal skills
Motivational, organizational, and time management skills
Knowledge of Company policies and procedures
Knowledge of Microsoft Word and Excel
Ability to review and analyze financial documents
Possession of valid driver’s license preferred but not required
Must be able to lift items up to 50 pounds
Must be able to walk and/or stand a minimum of 30 minutes at a time
Must be able to kneel or lay flat on the ground to inspect beneath beds, kitchen lines, and beneath furniture.
Must be able to climb stairs
Requisition ID: 2018-16553
External Company Name: Xanterra Leisure Holding, LLC
External Company URL: www.xanterra.com
Street: Glacier National Park