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NeighborWorks Montana Housing Stability Specialist in Great Falls, Montana

POSITION POSTING: Job Title: Housing Stability Specialist Position Status: Full-time: Grant-Term Limited to 12-18 months. (If additional funding becomes available, NWMT will consider extending the position term.) MINIMUM QUALIFICATIONS: High school diploma or equivalent. Three years of experience working in related administrative or customer service field. Proven ability to work in a small team, collaborative environment. Proven ability in oral and written communications. Proven experience in customer service and strong customer relations skills, preferably with vulnerable or at-risk client populations. Proficiency with relevant software and database management (MS Word, Excel, Outlook, Microsoft Forms). Evening and weekend work may be required depending on client needs. Employee may home-office in Montana or be located at the Great Falls or Missoula office. ESSENTIAL DUTIES AND RESPONSIBILITIES: CUSTOMER PROGRAM SUPPORT - Receive and manage intake assessments for the Housing Stability Counseling Program - Identify applicants in crisis and respond to those assessment inquiries within 48 business hours - Respond to all other assessment inquiries within 72 business hours - Work with applicants who qualify to apply for other applicable state programs, including but not limited to the Montana Emergency Rental Assistance program and the Housing Assistance Fund - Support program outreach and communication efforts as requested by supervisor and Marketing team NETWORK FACILITATION - Perform ongoing partner outreach, support and training including coordinating regular Foreclosure Counseling and Financial Coaching calls, and ensure counselors have access to required training - Provide soft handoff to counseling team, Montana Legal Services Association, and other referral partners - Use electronic calendar Acuity to schedule appointments with network counselors - Follow-up to ensure clients have been assisted by all referrals - Send NWMT assessment results, crisis budget, and all other documents gathered in the assessment phase to appropriate counselor DATA MANAGEMENT - Enter client data as required by funders and to support client, counselor, and partner coordination - Support monthly reporting and data quality control - Track follow up six months after clients are reported for level 3 counseling Including pulling client credit reports and managing sensitive Personally Identifiable data Health benefits and paid time off is included with this position. Please submit application, resume, and cover letter to Katie Biggs at, or mail to NeighborWorks Montana, PO Box 1025, Great Falls, MT 59403, Attention Katie Biggs. All three documents are required. An application can be found on our website at NeighborWorks Montana is an equal opportunity employer. Start Date: TBD Education: High school diploma or equivalent Experience: 3 years Travel: 5 to 10% Location: Statewide Salary: $17 to $20 DOE