FAGENSTROM CO Operations Manager in GREAT FALLS, Montana
ORGANIZATION DESCRIPTION: The Fagenstrom Co. is a precast concrete manufacturerand masonry/building materials supplier that serves both contractors and the general public.We are a fourth-generation, family owned and operated business located in Great Falls, MT.We are seeking a dependable and highly organized Operations Manager toassist in the day-to-day operations and the transition of management from this currentgeneration to the next. The successful candidate will be someone who can help manage thebusiness, contribute to updates in business processes and technology and provide excellentcustomer service. This position also requires some outside work, weekend hours and inventoryresponsibilities.Responsibilities include providing customer service to contractors and retail customers; handlingcash/credit sales transactions, completing sales support duties and contributing to the visioningand success of an established local business.PRIMARY JOB DUTIES:Note: This job description is not designed to cover every activity, duty orresponsibility required of the employee. All employees are expected to assist withadditional tasks and responsibilities as needed. Provide excellent customer service by answering questions and taking orders in person, bye-mail and by phone. Serve contractors and retail customers: by taking orders, giving directions, routing calls,taking messages and handling cash/credit sales transactions. Coordinate fulfillment of orders between customers and the precast plant supervisors. Complete sales support duties which include: preparation and data entry of sales orders,updating displays and stocking literature, reordering and stocking showroom products andmaintaining organization of office space. Calculate material cost and quantity estimates using weight, volume and square footage. Prepare detailed quotation packages, including applicable cut sheets and project specificdata. Work with management team to research and implement digital point of sale, invoicing,inventory and reporting software. Provide input into the development of additional financialcontrols and procedures. Develop and implement tools and processes for gathering and recording institutionalknowledge from current and retiring employees. Cover clerical responsibilities including filing, preparing and sorting mail. Maintain list pricing and price books. Perform other duties as assigned.MINIMUM QUALIFICATIONS: College or Technical Degree preferred or High School Diploma and 2-years of relatedexperience in inside sales and customer service. Experience in the building industry and/or similar work experience preferred. Previous experience with masonry products and/or construction practices a plus. Familiarity with computers and relevant mathematical skills are required. The ability to handle multiple priorities while maintaining a high level of customer service isessential. The qualified candidate must have excellent interpersonal written/verbal communicationskills and the ability to work both independently and as a member of a team. The qualified candidate should be able to pass a background check and provide professionalreferences.