Benefis Health Systems Patient Access Representative in Great Falls, Montana

Job Description

The Patient Access Registrar I is commonly the first point of contact for our patients, families and visitors at Benefis Health Systems. The Registrar I position is responsible for interviewing patients as part of the accurate and time efficient registration process. Ensures HIPAA standards are adhered to and followed in accordance to the Benefis Health System policy. The Registrar I will ensure compliance with all Federal and State government regulations and that all Benefis procedures are maintained. The Registrar I is expected to take personal responsibility to stay abreast of current policies and procedures, as well as maintains proficiency in all Patient Access technologies, while providing excellent service at all times.

DUTIES AND RESPONSIBILITIES: Captures all required data elements including but not limited to: Name, address, Social Security number, Date of Birth, Insurance(s) information, guarantor, etc. Determines eligibility and benefits utilizing online vendor. Identifies true self pay patients and routes patient account information to third party eligibility vendor when appropriate. Performs accurate registration with a minimum accuracy score of 90%. Receives physician orders for Direct Admits and transfers prior to patient arrival. Scans order into patient medical record. Ensures compliancy with all governmental and payer requirements which includes, but is not limited to: EMTALA, Billing compliance, Medicare Advanced Beneficiary Notification, Important Message from Medicare, and TriCare letter are completed and signed, the MSPQ completion is completed accurately and completely & knowledge and understand all the Payer requirements and what is required for them to be billed. Obtains necessary signatures and other information on appropriate forms and documents as required. Participates in collection of, and meets monthly Point of Service Cash goals as assigned by Benefis Health System. This includes, but is not limited to daily collection tracking and logging. Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to customer satisfaction. Performs other job related duties including, but not limited to registrations in multiple systems, coverage of ancillary departments, as well as other duties assigned by the Manager or Supervisor The Registrar I attends mandatory monthly staff meetings, in-services and continuing education sessions. Other duties as assigned. Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.


High school diploma or Equivalent.

Minimum of one year’s medical office experience and/or customer service based experience.

Medical Terminology (or acquire within 6 months of employment)

About Us

Community Information: Great Falls has a city population of 60,000, with a draw of over 275,000 people in north central Montana. We experience mild winters and enjoy blue skies over 300 days per year. Great Falls is a wonderful and safe place to raise a family, with nationally ranked public schools and an average commute of under 12 minutes, making the quality of life in Great Falls unsurpassed in the Rocky Mountain West. Additionally, the Missouri River, a blue-ribbon fly-fishing destination, runs through the middle of town. Outdoor activities include camping, hiking, horseback riding, water and snow skiing, rock and ice climbing, boating, whitewater kayaking, off-road motorsports, upland bird and waterfowl hunting, and big-game hunting.

Benefis Health System: This is your opportunity to be part of an exceptional health system in a state that is well known for its beautiful four seasons and outdoor lifestyle. While enjoying the last best place, you’ll have the added benefit of having access to Benefis Health System, one of the state’s most modern and progressive healthcare facilities with 500+ beds and over 270 employed medical staff members representing more than 40 specialties. Our state-of-the-art facilities and cutting-edge technologies make Benefis an exceptional working environment and one of the “150 Top Places to Work in Healthcare” five years in a row.

Date Posted: Posted 2 month(s) ago

Type of Employment: Regular

Job Family: ADMIN SUPP

Location: Great Falls, Montana