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The Resort at Paws Up Assistant Transportation Manager in Greenough, Montana

Job Posting: Assistant Transportation Manager

ABOUT THE RESORT AT PAWS UP

The Resort at Paws Up is America’s premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It’s a family-owned and award-winning destination that truly inspires.

We are currently hiring for an Assistant Transportation Manager to join our Guest Services team! The role of the Assistant Transportation Manager is to assist in ensuring flawless, upscale, and professional service to our guests while ensuring to exceed their expectations.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Provide assistance with interviewing, hiring, and training of Guest Service Drivers, Detailers, Valet, and any other position under the transportation umbrella.

  • Liaise with Front desk, Concierge, Housekeeping, Food & Beverage, Activities, Glamping, and all other departments to provide an exceptional guest experience.

  • Ensure all guest interactions adhere to the company’s service standards, providing an elevated guest experience.

  • Ensure all team members maintain a high level of service with guests and other team members.

  • Ensure team members are completing all work accurately and efficiently.

  • Maintain a professional demeanor both on the phone, in person, on the Paws Up Guest App and through email.

  • Handle payroll processing and team member scheduling, while striving to stay within the projected monthly budget.

  • Track and maintain guest amenities and department expenses within budgeted guidelines.

  • Willingness to change gears and directives based on the needs of the guest.

  • Maintain awareness of Resort information outlined on the Website at all times.

  • Responsible for planning, scheduling and operating all guest transportation needs.

  • Provide transportation to guests when required.

  • Heavy guest interaction such as meeting guests at the airport, providing information concerning the local area, assisting in performing accommodation tours upon arrival and guest check-in, coordinating all on-site transportation needs, occasionally assisting in emergency transportation and coordinating other group function transportation issues.

  • Schedule and organize the delivery of all corporate or group guest amenities to their appropriate accommodations or locations prior to the guest arrival.

  • Generate operational reports to assist in the smooth running of the entire operation.

  • Work with Camp Butlers to have seamless check in and departures for camps and liaise with them on any required information.

  • Create schedule which provides for coverage during high traffic times, and utilize cross training to maximize efficiency of staff and optimum performance.

  • Coordinate with Fleet team all damage or repairs within 24 hours of notification.

  • Maintain cleanliness of vehicles and Reception Barn.

  • Keep Transportation Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate.

    KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor’s degree in a related field

  • 2 years of experience in luxury, high end customer service

  • 1 year of managerial/supervisory experience is required

  • Proven ability to lead and manage a team

  • Knowledge of world class hospitality and customer service management

  • Must be proficient in all Microsoft Office programs (Outlook, Excel, Teams, Word)

  • Experience with Maestro Property Management Systems preferred

  • Work experience in a four or five-star resort/hotel is preferred

  • Ability to work a flexible schedule

  • Valid driver’s license and the ability to meet company driving policy

    BENEFITS

    The position offered is full-time and year-round and located in Greenough, Montana. The Resort at Paws Up offers great benefits including:

  • Medical, Dental, Vision

  • 401K

  • Complimentary Meals

  • Employee Discounts on Merchandise

  • Employee Activity Discounts

  • A great work environment in a beautiful luxury resort setting

    For more information on Paws Up, visit www.pawsup.com

    WAGE

    To be discussed

    The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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