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The Resort at Paws Up Guest Services Supervisor in Greenough, Montana

Advance your career while spending your summer hanging with the bison and steers at The Resort at Paws Up on a sprawling, 37,000-acre, authentic working cattle ranch in Western Montana. Are you ready for the adventure career? Here at the Resort at Paws Up we are the pioneer in perfecting the peaceful point where promoting the pursuit of personal passion and progressive pay can prosper. We're all about the magic of Montana, sharing moments, making memories, and building meaningful friendships. Apply today, what's stopping you?

The role of the Guest Services Supervisor to supervise and participate in delivering high-level customer service to guest while safely transporting guests to and from the airport and various locations on or near the property.

The Primary Functions are:

  • Oversee and train Guest Services Agents according to the department and Resort standards.

  • Work with the Guest Services Managers in reviewing daily Resort reports to prepare Guest Services Agents for arrivals/departures, special guest requests, service expectation, and TLC’s for the day.; Update department Transportation Board with information and ensure awareness with Agents on shift.

  • Provide day-to-day guidance and oversight of Guest Services team members; actively train, coach, and recognize performance.

  • Lead and assist team in the guest transportation needs.

  • Ensure that resort service standards are always implemented and followed with guests and other team members.; Greet guests in a professional and friendly manner.

  • Respond to guest and management inquiries and requests in a courteous and timely manner, over the phone on The Resort App or in-person.

  • Drive and operate gasoline or diesel-powered multi-passenger vehicles to transport guests safely.

  • Ensure that pre and post-tip vehicle inspection reports are completed throughout shift.; Check condition of the vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure everything is in working order.

  • Comply with The Resort traffic, public traffic, and highway safety rules and regulations in operating vehicles.

Team members can look forward to:

  • Carpool Reimbursement $5-$20/Day

  • Housing assistance available

  • Employee lunch provided

Check it out for yourself!

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.