Job Information
The Resort at Paws Up Guest Services Team Member in Greenough, Montana
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
The Resort at Paws Up is seeking to add a Guest Services Team Member to our team. The role of the Guest Service Team Member is to ensure that all internal, external and guest correspondence is communicated properly and efficiently for the overall success of the guests stay and resort operation.
The Primary Functions are:
Check guests in and out through resort systems.
Ensure all guest folios are accurate and reviewed prior to the guest departure.
Reply to Paws Up App messages are received and replied to in a timely and professional manner.
Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.
Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.
Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence is handled with proper grammar.
Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolve.
Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
Ensure confidentiality of guests prior to, during, and after their stay.
Assist with guest service issues accurately and promptly.
Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.
Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
Maintain up-to-date awareness of Resort information and amenities.
Follow and complete daily department checklists.
Compile data and reports as needed.
Maintain clean and clear work environment while staying organized and efficient.
Assist with scheduling appropriate activities, nanny services, spa appointment, dinner reservations, etc. that the guests and guest experience department request.
Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
Assist in the training and support of Seasonal Front Desk Agents.
Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town.
Assist guests with personal shipments.
Maintain a high level of attention to detail at all time.
Communicate and maintain timelines and priorities.
Looking for Team Members with:
High school diploma, GED, vocational training, or job-related coursework; preferred college degree
Minimum 2 years of experience in the hospitality industry, preferably Front Office.
Proven experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and keyboard skills
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guests, team members, and management
Valid State Driver’s License
Team members can look forward to:
$250 Referral Bonus
Employee lunch provided
Employee Assistance Program
Employee discounts on merchandise
Carpool Reimbursement $5-$20/Day
Opportunities for career development and advancement
Check it out for yourself!
https://youtu.be/FvGzdXJubf8
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.