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The Resort at Paws Up Housekeeping Supervisor in Greenough, Montana

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.

The Resort at Paws Up is seeking a Housekeeping Supervisor to add to our team. The role of Housekeeping Supervisor is critical to the success of the Housekeeping Operation. This position requires individuals that can train, motivate, mentor, and support the housekeepers, while keeping on pace with the daily schedule. Knowledge of each home, each guest itinerary, current resort events and activities, and the ability to anticipate guest needs is required in this role. Working closely with the Guest Services team while on shift is critical to ensure guests needs are met. In the hospitality industry daily agendas are ever changing so candidates must possess the ability to adapt quickly while maintaining a positive team environment. The Housekeeping Supervisor will be a point of contact for guest interaction so grooming standards will be strictly adhered to. This role host both great challenges and great rewards!

This position starts at $18 an hour and goes up from there depending on experience.

The Primary Functions are:

  • Reviewing all daily reports and arrival manifests for incoming guests during shift stand-up meetings to ensure that special needs from the department are met.

  • Overseeing the preparation of housekeeping team vehicles each morning to ensure necessary tools for the day are stocked and ready.

  • Arrival inspections on all homes to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival.

  • Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met.

  • Inspecting Public Restrooms and Laundry rooms in camps throughout the day/evening to ensure that Forbes standards are being met.

  • While inspecting homes, documenting, and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate.

  • Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections.

  • Communicate with Executive Housekeeper and Assistant Executive Housekeeper any deficiencies found with either the cleanliness or the staging of the accommodations after housekeeping has serviced the homes so that corrective measures/training can take place.

  • Ensuring housekeeping team members are properly groomed to Paws Up standards while on shift.

  • Constant communication with the Executive Housekeeper, the Guest Services team, and throughout the day keeping all parties aware of the clean status of homes. Be prepared to make changes to daily team schedules if needed to ensure check-in times are met.

  • Maintain direct contact with the Executive Housekeeper, front desk, landscaping, and maintenance departments during shift; Report any immediate problems or repairs needed.

  • Reporting all outstanding work orders, replacement items needed, guest damaged items to the Executive Housekeeper as soon as possible.

  • Support teams to achieve an exceptional level of efficiency and quality as they relate to housekeeping services.

  • Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.

  • Perform a variety of cleaning activities, including but not limited to, sweeping; scrubbing; mopping, polishing; vacuuming; and shampooing.

  • Work in a safe and responsible manner while adhering to all OSHA standards.

  • Provide information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

  • Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

    Looking for Team Members with:

  • High school diploma, GED or vocational training or job-related course work

  • Previous basic cleaning experience preferred, not required

  • Proven customer services skills, communication skills, and organizational skills

  • Valid State Driver’s License with two years of driving experience

    Team members can look forward to:

  • Carpool Reimbursement $5-$20/Day

  • Housing assistance available

  • Employee lunch provided

  • Referral Bonus

  • Employee discounts on merchandise

    Check it out for yourself!

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    The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.