The Resort at Paws Up Night Auditor in Greenough, Montana
Job Posting : Night Auditor
ABOUT THE RESORT AT PAWS UP
The Resort at Paws Up is America’s premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It’s a family-owned and award-winning destination that truly inspires.
We are looking for candidates that are responsible, driven and have a passion for providing excellent guest service to join our Lodging team as a Night Auditor! The Night Auditor oversees the resort’s daily accounting and reporting process and provides guests with the best possible service.
THE AVAILABLE SHIFTS ARE:
Seasonal, Full-time : four, ten hour shifts a week- 10:00 PM to 8:00 AM
Seasonal, Part-time: three, ten hour shifts a week- 10:00 PM to 8:00 AM
PRIMARY DUTIES AND RESPONSIBILITIES
Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
Ensure confidentiality of guests before and throughout their stay.
Create guest folders within the resort systems for each arriving reservation.
Answer all inquiries via phone, email, or in person in a prompt and professional manner.
Oversee the guest’s account close out process, ensuring all accounts balance and all revenue is reported accurately.
Maintain guest folios and appropriate billing needs to ensure all guest final bills are accurate.
Perform nightly account audits through resort system in a prompt manner.
Follow set procedures on posting charges and settling guest accounts.
Reconcile all receipts from various departments to ensure charges are posting accurately and receipts are signed.
Email appropriate department Managers when charge discrepancies are located.
Assist day/evening Front Desk shifts in creating Guest Welcome Packets and Turndown Letters, and other Front Office tasks as needed.
Practice punctuality and timeliness when it comes to scheduled shifts.
Maintain a high level of attention to detail at all time.
KNOWLEDGE, SKILLS AND ABILITIES
High school diploma, GED or vocational training or job-related course work
18 years of age or older
Minimum 1 year of Night Audit experience
Proven excellent customer services skills, communication skills and organizational skills
Proven computer, typing and Microsoft Office experience and skills
Valid driver’s license and the ability to meet company driving policy
Ability to work independently and collaboratively
The position offered is seasonal full-time and part-time and located in Greenough, Montana. The Resort at Paws Up offers great benefits including shuttle opportunities from Missoula, carpool reimbursement, free lunches, employee discounts and more! For more information about Paws Up, visit www.pawsup.com.
To be discussed
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.