The Resort at Paws Up Reservations Manager in Greenough, Montana
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
This position is responsible for managing the reservations function to maximize hotel/resort profitability and customer satisfaction through effective yield management and timely reservations processing. The Reservations manager will utilize Forbes standards as the guiding principles for standard operating procedures within the Reservations Department.
The Primary Functions are:
Supervise the hotel reservations department, overseeing accurate and efficient recording of bookings for individual and group clients, while maintaining optimal occupancy levels.
Continuously update the booking network with guest room availability and rate changes, facilitate special promotions, and communicate pertinent information to management for revenue optimization.
Foster reservation staff motivation, training, and development;
Address and resolve guest complaints related to reservations and cancellations
Enforce policy, procedure, and standard adherence for reservation processing; establish and meet department productivity goals; update reservations manual and reference tools as needed.
Monitor inventory changes, authorize sell strategy adjustments, and evaluate employee room rate requests.
Schedule, supervise, and evaluate reservations staff, ensuring sufficient, well-trained personnel contributing to financial and service goals.
Set performance goals, employ performance management practices, and encourage service excellence among employees.
Maintain effective communication with key departments (sales, front office, conference services, housekeeping, accounting) to integrate services/resources and mitigate operational challenges.
Collaborate with department managers for reservations-related planning, marketing, and sales strategies, contributing to rate structure decisions.
Monitor department labor budget, identify deviations, and recommend corrective actions.
Maintain comprehensive knowledge of hotel facilities/services, room layouts, rates, packages, promotions, arrangements with travel agencies, and special events.
Communicate daily business demands to employees and ensure their familiarity with hotel services and amenities.
Assign tasks, respond to reservation calls, manage guest history accounts, process advanced deposits and refunds
Assist Reservations staff when needed, review Travel Agency Commission Report, and manage supply levels.
Looking for Team Members with:
Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
Minimum of 2 years of experience in reservations management within the hospitality industry or equivalent supervisory experience.
Proven track record of effectively managing and leading a reservations team.
Strong knowledge of yield management principles and revenue optimization strategies.
Proficiency in using property management systems (PMS) and reservation software.
Excellent communication skills, both written and verbal.
Exceptional organizational and multitasking abilities.
Strong analytical skills to interpret data and make informed decisions.
Previous experience working with Forbes or other recognized service standards is a plus.
Demonstrated ability to resolve guest complaints and ensure high levels of customer satisfaction.
Valid State Driver's License and clean driving record.
Availability to work flexible hours, including weekends and holidays.
Team Members can look forward to:
PTO accrued at 4.62hrs per pay period.
Referral Bonus (Get paid to recruit)
Medical, Dental, Vision
Life Insurance, Long Term and Short-Term Disability
401K with match
Employee Assistance Program
Opportunities for career development and advancement
Carpool reimbursement $5-$20/Day
Limited Housing Assistance Available
Complimentary Lunch Provided
Employee Discounts on Merchandise
A great work environment in a beautiful luxury resort setting.
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The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training