Job Information
The Resort at Paws Up Shed Dining Manager in Greenough, Montana
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
The role of the Shed Dining Manager is to ensure world class service in a high-volume outdoor setting at our Shed restaurant. Responsibilities will encompass all facets of the resort food and beverage at Shed but may include and not be limited to outside event venues, catered offerings, and special events. They must manage and maintain The Resort at Paws Up standards of service as well as seeking opportunities to enhance guest experience, while being fiscally responsible with our resources.
The Primary Functions are:
Responsible for all facets of Shed, including but not limited to; labor management, menu curation/training, bar service, purchasing, training, reporting and daily service
Responsible for all staff scheduling according to volume of business; understand how to be flexible when necessary to meet labor expectations; ability to adjust daily operations to be in line with the budget
Responsible for all employee relations to include accountability and documentation
Aid in recruiting, hiring, and training and growing exceptional Food & Beverage team members; Plan and provide training and guidance daily, weekly, and monthly
Know, understand and train others on operating systems such as the POS system, Open Table and others, as required
Knowledgeable on all menu items including preparation, any allergens, and alternative preparations
Work to continually improve guest dining satisfaction while maintaining the operating budget
Improve service by communicating and assisting to understand and guest needs, providing guidance, feedback, and individual coaching when needed
Submit future goals, operational improvements, and employee management to Director of Outlets
Provide day-to-day guidance and oversight of Food & Beverage team members; actively promote, train, coach, and recognize performance
Identify, address and document individual team member performance problems according to standard operating procedure
Responsible for all inventories of china, glassware, silverware and all product for Shed
Manage operations and ensures compliance with all Food & Beverage policies, sanitation, food standards and procedures
Maintain flexible hours to accommodate guest and special event needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Always maintain positive guest relations.
Resolve guest complaints, ensuring guest satisfaction.
Be familiar with all resort services/features to respond to guest inquires accurately.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
all liquor brands, beers and non-alcoholic selections available in the Restaurant.
the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
designated glassware and garnishes for drinks.
all menu items, preparation method/time, ingredients, sauces, portion size, garnishes, presentation and prices.
daily menu specials, 86’d items.
dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
P.O.S. and manual system procedures.
daily house count, arrivals/departures, V.I.P.’s.
scheduled in-house group activities, locations and times.
and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Assign work and side duties to staff. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.
Monitor the preparation of station assignments.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Inspect table set-ups; check for cleanliness, and neatness; rectify deficiencies with respective employees.
Monitor and assist Host(ess) in greeting and escorting guests to their tables. Ensure that tables are seated to best service the guests.
Looking for Team Members with:
Bachelor’s Degree or similar work experience/training
3+ years’ experience in Food & Beverage Management in a resort or fine dining setting
TIPS certified
Knowledge of world class hospitality and service management
Knowledge of beer, wine, spirits & cocktails
Proven ability to lead and manage a team
Valid State Driver’s License with two years of driving experience
Team Members can look forward to:
401K (Discretionary)
Medical, Dental, Vision
Employee Assistance Program
Complimentary Lunch Provided
Referral Bonus (Get paid to recruit)
Carpool reimbursement $5-$20/Day
Employee Discounts on Merchandise
PTO – 9 Floating Holidays and 15 Personal
Opportunities for career development and advancement
Life Insurance, Long Term and Short-Term Disability
Check it out for yourself!
https://youtu.be/FvGzdXJubf8
The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.