Montana Veteran Jobs

Bullhook Community Health Center (BCHC) is an equal opportunity employer. BCHC shall, upon request, providereasonable accommodations to otherwise qualified individuals with disabilities.Job Title: Care Manager Department: Behavioral HealthSupervisor: Director of Operations/CBHO Supervises: N/ASalary: DOE: $37,440 - $53,380.49Job Overview: The primary responsibility of the Care Manager is to provide Bullhook Community Health Centerpatients with care management services that include supporting the patient by assessing needs and coordinating services tomeet those needs. The Care Manager works closely with the patient’s primary care team to provide support and advocatefor the patient as needed. The Care Manager answers the patient’s questions about treatment or finds the answer for thepatient. The Care Manager checks in with the patient to keep track of treatment progress and assists the patient inidentifying any side effects they are experiencing. The Primary Care Physician and the Care Manager work together todetermine if a change in treatment is needed.Essential Functions (Major Duties or Responsibilities): Support patients in making informed choices aboutopportunities and services and assuring timely access to needed assistance and services. Provides brief interventioncounseling such as motivational interviewing, behavioral activation, and problem-solving treatment and help facilitatechanges in treatment if patients are not improving as expected. Facilitates patient engagement and education regardingoverall patient health. Supports medication management. Provide opportunities and encouragement for self-help activitiesand assist patients in the development of realistic and attainable life goals. Locate, coordinate, and monitor all services tomeet these goals. Support community-based services to enable growth in some or all aspects of the individual’svocational, educational, residential, social, mental, and physical health. Enter and maintain electronic medical recordsystem. Implement and track shared care planning among the disciplines. Enter progress notes timely in an electronicmedical record system. Assist individuals in taking charge of their own lives through informed decision-making, selfadvocacy, patient education, skill development and participation in the planning and delivery of services. Structure,coordinate and maintain continual contact between service providers and the patient. Track patient risks, interventions,and outcomes. Complete screenings for behavioral health referrals and facilitate referrals to services. Conduct preappointment phone calls to identify needs and barriers prior to the patient’s scheduled appointment. Monitor and remindpatients about routine appointments and provide follow up with the patient after appointments. Scrub charts daily andattend daily huddles to provide pertinent patient information to assist the provider treating the patient.Minimum Qualifications (Education and Experience): Graduation from an accredited college or university ofrecognized standing with an associate’s or bachelor’s degree in Nursing, Health Promotion, Psychology is preferred.Combination of education/experience is considered. Valid driver’s license by the State of Montana.Knowledge, Skills, and Abilities (KSA’s): Ability to multi-task, work under pressure, set priorities, and work withdiversified populations. Communicate with clients, families, employees, and health care professionals effectively verballyand in writing. Ability to meet the standards and metrics of the patient centered medical and behavioral health homemodel and quality improvement measures. Maintain positive working relationships with colleagues and foster acooperative work environment. Provide clear, concise pertinent reports and information. Flexibility in learning andworking in a team setting. Ability to organize work effectively and timely. Ability to maintain composure and setboundaries. Excellent customer service skills. Ability to work independently knowing who to contact for what servicesand acts in the patient’s best interest without waiting for direction. The Care Manager is available and able to respond to apatient in crisis and can identify and assess the situation and diffuse as appropriate.521 4th Street Havre, Montana 59501 • Phone: 406-395-4305 • Fax: 406-395-5643 • www.bullhook.com2Physical and Environmental Demands: Work is performed in an office and clinic setting; stands, walks withintermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials;extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for;picks up; and pushes or pulls; ability to lift up to 30 pounds.Special Requirements: Performs duties in the deliverance of health services. Hazardous risks may include exposure toinfected body fluids, sharp instruments, and chemicals, requires adherence to universal safety precautions.Position Expectations: The Care Manager will cross train with the Front Desk. The Care Manager will assist in roomingpatients, checking patients in and out, and flipping rooms in all Departments (Medical, Dental, Behavioral Health).Team Approach: Managing patient care is a team effort that involves clinical and nonclinical staff (i.e., physicians, nursepractitioners, physician assistant, nurses, medical assistants, schedulers, billers, and front-end staff) interacting withpatients and working as a team to achieve stated objectives. Emphasis is on ongoing interactions of team members todiscuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the careprovided to patients. All staff are members of the team. Involvement of the patient/family/caregiver with care teammembers is critically important to patient-centeredness.The specific statements shown in each section of this description are not intended to be all inclusive. They representtypical elements and criteria considered necessary to perform the job successfully.

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