The Salvation Army Southwest Division Case Worker in Havre, Montana
GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.
EDUCATION AND WORK EXPERIENCE: Must have High School diploma or equivalent. Should have experience working with the public, preferably social service experience. Valid Driver's license.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Detail oriented and attention to detail
Strong use of the English language in verbal and written communication
Excellent telephone skills
Ability to work in a fast-paced environment and maintain pose under pressure
Customer service mindset
General knowledge of business protocols
Ability and willingness to keep information confidential
Ability to operate office machinery such as a calculator, desktop computer, typewriter, fax machine, scanner and copier
Ability to deal with the public and control unusual situations with clients such as when they get emotional.
Ability to problem solve, make decisions and prioritize.
Crisis intervention skills
Ability to evaluate the needs and have knowledge of issues affecting low-income individuals and families.
COMPUTER SOFTWARE-RELATED SKILLS:
Microsoft Word, Publisher, and Excel required
Working knowledge of integrated database applications and ability to use new software programs with basic training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer incoming phone calls and determine the most appropriate resolution
Input information from client applications into the social service computer system.
File client applications and other office related filing to appropriate file cabinets
Screen clients to ensure services are legitimate and funds are available to give assistance requested
Council with clients to ensure all their needs are being met
Be familiar with all agencies in the community so as to be able to refer clients to those agencies when The Salvation Army cannot meet those needs
Process all social service requests through the Havre Service Center Director for final approval or disapproval
Keep statistics on all clients and services rendered
Code Bills, scan to AP and prepare them to be sent to DHQ.
Prepare Donor deposits and send them to Lockbox.
Respond when request to assist the Havre Service Center Director with emergency service issues
Represent the Havre Service Center Director in his or her absence.
Will be accountable to DHQ in the absence of the Havre Service Center Director
Comply with existing policies, rules and Salvation Army regulations
Assist with other assigned duties as requested
Help with back to school program, holiday assistance and other special social service programs
Attend trainings as they come up that correspond with social work
Attend/take computer trainings on currant software programs as the programs are updated
Willing to work with and possibly training community volunteers
Record Gift In Kind (GIK) using an Excel spread sheet.
Willing to visit with RISP Clients as needed.
Have a valid driver's license and be willing to complete Precise Driving to operate a Salvation Army vehicle.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to climb/descend at least 17 stairs carrying items. (Example: angel tree gifts, food pantry items, Gift in Kind items)
Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead
Ability to operate the telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 25 lbs. (reams of paper, Giving Tree gifts, school supplies Gift in Kind items, etc)
Ability to access and produce information from a computer
Ability to understand written information
SPECIAL COMMENTS: I understand that I will be covered by Worker's Compensation insurance while on the job, and agree to cooperate to properly report all work-related injuries or accidents. I further understand The Salvation Army does not participate in unemployment compensation insurance, and I will not accrue unemployment benefits while working for The Salvation Army.
Qualified Individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.
Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.