Job Information
City of Havre Dispatcher in Havre, Montana
Open until filled.
SUMMARY OF WORK: In this position you will be a primary form of contact for the City of Havre residents and visitors. You will be engaged in a wide variety of activities including urgent and emergency calls. You will be a primary voice of the public when dispatching the City of Havre Police, Fire, Emergency Medical Services or other Public Works Employees. You will work cooperatively with the Sheriff Department, Border Patrol and other Regional Emergency Services Providers. You will be taught how to maintain accurate computer records, perform informational background searches for multiple agencies, look up vehicle license plates and drivers license information. You will hone your multitasking skills and use multiple forms of communication such as phones, radios and in person. You will be an essential party of the City of Havre First Responder family, providing caring and critical information to the public and emergency crews for everyone’s safety. JOB CHARACTERISTICS: Nature of Work: Receive and accurately relay information in a timely fashion. Work varied schedules as this is a 24 hour, 7 days a week, 365 days per year call center. At times the job can entail working under stressful and emergency circumstances. Relay sensitive information while adhering to standards of confidentiality. Maintain accurate records. Personal Contacts: Have daily contact with the public by telephone and/or in person. Members of the public may, at times, be verbally hostile. Supervision Received: Position is self-directed; receives occasional direction from direct supervisor or police officers. Essential Functions: Must be able to communicate effectively in oral and written form. Answer phone/text calls for service. Relay messages quickly and accurately. Must be able to use a computer, multi-line phone system, and two-way radio system. Remain calm in emergency situations. Be flexible. Be able to multi-task. Accurately document calls, maintain logs and records. Research and retrieve information from records or other documents. Provide emergency medical instruction prior to the arrival of on scene First Responders. AREAS OF JOB ACCOUNTABILITY AND PERFORMANCE: • Dispatch routine and critical incident calls that come in for all city services. • Takes information by phone/text or in person and relay to appropriate city department. • Answers and transfers telephone calls. Keep a detailed account of all activities by input of date in databases. • Receives and receipts bonds, fines and or fees for city departments. • Performs criminal history, driver’s license and motor vehicle registration inquiries by manual search of hard files and by use of the Criminal Justice Information Network. • Copy and disseminate records and reports for other criminal justice agencies. • Directs the general public to the appropriate service agency in response to non-criminal matters. • Performs other related duties as required. JOB REQUIREMENTS: Knowledge: This position requires the ability to have excellent customer service skills on the phone, radio and in person treating everyone with respect. Also, the ability to learn the physical details of the City of Havre and surrounding areas. Knowledge of general office equipment is required. Skills: This position requires skills in typing, keyboarding, writing legibly, radio communications and operating other office machines. Abilities: This position requires the ability to: perform several duties at a time; remain calm in stressful circumstances; maintain confidentiality; relay messages quickly and accurately; communicate effectively orally and in writing; follow verbal and written instructions; establish effective working relationships with fellow employees, other city department employees, supervisors and the general public. EDUCATION AND EXPERIENCE: The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to: • A High School diploma or GED Equivalent. • No experience necessary, training provided. • Complete Public Safety Communicator Basic Course Academy Training within the 1st year of employment. BENEFITS: • Paid Training • Annual raises based on union contract negotiations • Full time employees receive: Insurance (Medical, Dental, Vision & Life), Retirement, Paid Vacation, Sick Leave & Holidays JOB PERFORMANCE STANDARDS: Prioritize and dispatch calls for service. Accurately take and relay complain information for Police Officers. Keep accurate record of any and all transactions and events. Receive and receipt of bonds and fees. Ability to multi-task. Competently and completely perform Criminal History, Driver’s License & Motor Vehicle Registration inquiries. Work well in stressful circumstances and situations Maintain confidentiality Observe work hours and demonstrates punctuality.