City of Havre Dispatcher in Havre, Montana
Open until filled.
SUMMARY OF WORK: Dispatches police officers, fire fighters, emergency medical technicians, public works personnel and other city employees to calls for service either by telephone, two-way radio or in person. Calls for service may be of an urgent or emergency nature. Enters and retrieves records and documents in computer databases and hard paper files. Performs criminal history and traffic records checks by means of a centralized computer system. Collects monies for fines, fees or bond.
Nature of Work: This position performs duties of receiving and relaying information in a timely fashion that could have substantial consequences if done incorrectly. Works varied shifts throughout a 24-hour, 7-day, 365-day period, including nights, weekends and holidays. Job may entail working under stressful and emergency circumstances. Relays sensitive information and adheres to standards of confidentiality. Maintains accurate records.
Personal Contacts: Has daily contact with the public by telephone and or in person. Members of the public may be victims, witnesses and other related parties to crime or other critical events. Members of the public may, at times, express verbal hostility.
Supervision Received: Position is mainly self-directed; receives occasional direction from supervisors or police officers.
Essential Functions: Position requires ability to communicate orally and in writing; hear spoken words clearly; speak clearly; relay messages quickly and accurately; use a computer and keyboard; operate dispatch equipment including telephones, radios and paging devices; research and retrieve information from records and other documents; and document calls accurately.
AREAS OF JOB ACCOUNTABILITY AND PERFORMANCE:
--Prioritizes and dispatches routine and critical incident calls that come into the police department for all city services.
--Takes information, usually a request for service from a city department, either by telephone or in person, compiles the information and relays it to the appropriate city department for response.
--Answers and transfers telephone calls. Keeps a detailed account of all activities by input of data in a computer database.
--Receives and receipts bonds, fines and or fees for city departments.
--Performs criminal history, driver’s license and motor vehicle registration inquiries by manual search of hard files and by use of the Criminal Justice Information Network (computer).
--Copy and disseminate records and reports for other criminal justice agencies.
--Directs the general public to the appropriate service agency in response to non-criminal matters.
--Performs other related duties as required.
Knowledge: This position requires knowledge of radio equipment, computers, telephone etiquette, community resources, knowledge of the geographical area and other office machines.
Skills: This position requires skills in typing, keyboarding, writing legibly, radio communications and operating other office machines.
Abilities: This position requires the ability to: perform several duties at a time; remain calm in stressful circumstances; maintain confidentiality; relay messages quickly and accurately; communicate effectively orally and in writing; follow verbal and written instructions; establish effective working relationships with fellow employees, other city department employees, supervisors and the general public.
EDUCATION AND EXPERIENCE:
The above knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to:
--A High School diploma.
--Two years experience in telecommunications preferred.
JOB PERFORMANCE STANDARDS:
Evaluation of this position will be based primarily upon performance of the preceding requirements and duties. Examples of job performance criteria include, but are not limited to, the following:
--Performs assigned duties.
--Prioritizes and dispatches calls for service for any city department.
--Competently takes and relays complaint information for police officers.
--Keeps an accurate record of any and all transactions and events by either a computer database or handwritten log.
--Competently notarizes tickets; receive and receipt bonds, fines and or fee fro any city department.
--Demonstrates the ability to perform more than one task at a time.
--Competently and completely perform criminal history, driver’s license and motor vehicle registration inquires.
--Demonstrates the ability to work well in stressful circumstances and situations.
--Can maintain confidentiality of sensitive information.
--Maintain accurate and timely reports and records.
--Deals tactfully and courteously with the public.
--Observes work hours.
--Establishes and maintains effective working relationships with fellow employees, other city employees and supervisors.