Montana Veteran Jobs

facebook youtube linkedin
Mobile Montana Labor & Industry Mobile Logo

Job Information

Public Consulting Group Business Process Analyst - Education in Helana, Montana



About Public Consulting Group


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit



Career Information 


Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients’ challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.




Education Practice Area


  • Supports Multiple projects with the implementation of PCG Products and Services
  • Assists in product implementation of products withinEDPlanInnovations, a subset of our Online Case Management Tool for Education entities
  • Captures client requirements and translate into specification designs for web development
  • Performs solution testing in support of quality control processes
  • Provides service and support changes to existing software solutions and systems
  • Prepares wide range of materials required for launching projects – specific to Implementation support
  • Follows, critically evaluates, and improves upon current products and processes
  • Develops and drafts system and end-user documentation
  • Assists end-users with support inquiries utilizing multiple platforms
  • Assists team if end-user inquiries need to be escalated
  • Assists team in delivery of online and on-site training for end users and our internal teams on various products and services
  • Product Support Expert and “Go-To” for other Team Members
  • Support the team in outreach to clients, provide customer support, and implement adoption management strategies for services and products






  • Bachelor’s Degree
  • 3+ years of relevant work experience
  • Proven project management experience 
  • Demonstrated expertise in MS Office products, particularly PowerPoint, Access, Excel and Word
  • Working knowledge of Axure or other wire framing tools (Nice to Have)
  • Able to work with a diverse range of people 



Required Skills:


  • Demonstrated project management skills to ensure project deliverables and expectations are met daily
  • Strong analytical skills, research and problem-solving skills
  • Excellent organizational, oral presentation and written communication skills
  • Ability to manage time to meet critical deadlines
  • Ability to work independently and with a team
  • Detail-oriented problem-solving approach to business issues
  • Commitment to deliver exceptional client service and contribute in a team environment




EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Connect With Public Consulting Group!

Job LocationsUS | US-MA-Boston
Posted Date1 month ago(4/20/2022 3:36 PM)
Job ID
# of Openings
Practice Area

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Apply Now