Regions Bank Fraud Operations Supervisor in Helana, Montana
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, the Fraud Operations Supervisor leads a team of nonexempt associates performing a variety of operational activities within Fraud Operations, including but not limited to reviewing and monitoring fraud alerts/claims for credit/debit cards, checks, online banking, and/or small business and iTreasury.
Identifies process improvements including automation to increase department efficiency and ensure business continuity
Partners with teams across the bank including but not limited to Enterprise Fraud, Corporate Security, and Bank Secrecy Act (BSA)/Anti-money laundering (AML)
Promotes Associate Engagement
Assigns work to staff and determines workflow with ability to align associates to work volumes
Supervises team to ensure that all quality standards and Servicing Level Agreements (SLAs) are met
Responsible for hiring, coaching, and corrective action of associates
Identifies coaching and training opportunities for teams to be able to adhere to policy and procedures
Resolves customer and associate escalated or complex issues as necessary
May assist in audits or remediations
May work on special projects or initiatives
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
High School Diploma or GED with five (5) years of operations or related work experience
Or Bachelor's degree with one (1) year of operations or related work experience
Bachelor's degree or college courses
One (1) year of leadership or supervisory experience
Banking and leadership experience
Skills and Competencies
Excellent customer service skills to engage with customers via phone and email channels to resolve customer concerns and research complaints
Excellent problem-solving skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
Thorough knowledge of fraud and use of investigation techniques to coach associates on investigation skills and tool usage
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the national range and level of the position
Job Range Target:
Incentive Pay Plans:
This job is not incentive eligible.
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Health Savings Account
Flexible Spending Account
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
Riverchase OPS Center
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
Put people first
Do what is right
Focus on your customer
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.