Thermo Fisher Scientific Global Product Manager, Enterprise CDS in Helana, Montana
As our new Global Product Manager, Enterprise CDS , you will be an integral part of our Chromatography and Mass Spectrometry Division (CMD) Software Product Management team, supporting our enterprise chromatography data system (eCDS) business. You will focus on identifying customer needs for Chromeleon CDS with a focus on mid- to large-scale enterprise needs, with special attention to customers with regulatory requirements.
You will work closely with the leadership team, sales channels, subject matter experts and the wider product management team to explore new opportunities and drive enterprise features in accordance with the strategic direction of the business.
To be successful, you will need a deep understanding of Chromeleon and its networking and enterprise functionality, with the ability to build a strong connection with our customer base, as well as the Chromeleon sales channels.
This role provides a unique opportunity for you to offer insights and solutions, driving the success of Chromeleon longer term.
We are offering this role as fully remote (working from home), based anywhere in the UK, Europe or North America. Some global travel will be required – up to 25% per annum and including overnight stays – to attend customer visits and user meetings.
This position sits within the High Performance Chromatography Solutions business unit, a part of the Chromatography and Mass Spectrometry Division (CMD) of the Analytical Instruments Group at Thermo Fisher Scientific .
What will you do?
Work with customers, key opinion leaders, leadership team, compliance team, sales and service, as well as various experts across the organization with regards to our growing enterprise customer base
Collect Voice Of Customer (VOC) and identify, prioritize and refine features and improvements that benefit our enterprise customers
Contribute to the annual prioritization process according to voice of customer, competitive analysis and strategic direction of the business
Work with product managers and product owners within our agile software development process to drive successful development
Serve as enterprise subject matter expert for partners in the wider organization, support, service and sales
Perform/initiate competitive analyses as needed; assess strengths & weaknesses of competing products from customer perspectives. Keep generally well informed about products, tactics, & activities of competing software suppliers
Who we are looking for:
- Bachelor’s Degree in analytical science or related field, or comparable proven experience
Extensive experience in enterprise software product management
And/or working experience with an enterprise CDS in a technical role
Knowledge of Chromeleon with a strong focus on enterprise needs and features preferred
Knowledge, Skills and Abilities
Ability to work in a complex matrixed environment with competing priorities
Ability to develop strong connections with the customer base and Chromeleon sales channels
Ability to drive results through competing priorities and complexities
Maintain high level of knowledge of lab workflows and software
Strong oral and written communication skills in English; additional languages a plus
Strong presentation abilities and customer allegiance
Ability to travel as needed
What’s in it for you:
Excellent career progression opportunities with a large and growing global employer
Competitive salary, plus annual incentive bonus
Full benefits package (specifics will depend on country of hire)
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realise your best – professionally and personally.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.