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Labcorp Portfolio Manager in Helana, Montana

Job Overview:

LabCorp Drug Development is seeking a Portfolio Manager to join our team!

The Portfolio Manager is expected to manage a portfolio of client studies and/or assume special assignments including but not limited to: department liaison, mentoring responsibilities, leading process improvement projects, leading initiatives with departmental impact and beyond, etc.

In this position, you will be responsible for the following:

  • Key contact for clients, primary liaison role between Clients, CRO, Referral Laboratories and LabCorp Drug Development

  • Takes the lead over the protocol review and study feasibility. Act as a consultant in providing recommendations and advice to all applicable parties

  • Acts as an ambassador on behalf of the client within LabCorp Drug Development CLS and across LabCorp Drug Development business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills

  • Ability to create and motivate a team around project deliverables

  • Provides day-to-day project management oversight; effectively managing, planning and coordinating all project related activities, including budgets

  • Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements

  • Demonstrates through appropriate self-organization the ability to manage conflicting priorities and to make difficult decisions

  • Able to act efficiently in an environment with dynamic timelines and priorities

  • Accountable for the implementation, monitoring and reporting of performance metrics

  • Actively participates in LabCorp Drug Development CLS development through continuous process improvement, quality and productivity

  • Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients

  • Demonstrates strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time and within budget

  • Other duties as assigned

DEPARTMENT LIAISON

  • Serves as the point of contact for implementation of changes and communicating general information or concerns between the departments

  • Define department strategy for the area assigned – current state and future state

  • Meet with assigned department representatives at least on a monthly basis; ensure that meeting minutes are kept updated and communicated to all concerned parties

  • SOP process review, work instructions and Job Aids

  • Manage Knowledge Management System

  • Works globally with counterparts

  • Meet with the liaison group monthly

  • Leads and implements process improvements on behalf of Project Management department

MENTORING

  • Mentor assigned Project Management staff, including new comers in the department

  • Assists the training team with on-boarding of new comers and serves as Subject Matter Expert for training modules part of the on-boarding program

CLIENT LEAD

  • Acts as Project Management counterpart for Program Managers (if assigned) or Account Executives for all operational related aspects of a clinical study, programs or accounts; if no Program Manager is assigned, the Client Specialist is expected to interact with client contacts beyond operational matters (e.g. strategic discussions, pipeline information, etc)

  • Demonstrate high level knowledge of study designs for the entire portfolio of assigned clients

  • Support all internal teams during client escalations and issues resolution; coordinate communication for issues affecting multiple protocols for assigned clients

  • Responsible for development and maintenance of assigned client’s specific templates and guidelines

  • Responsible for shared knowledge process for items related to assigned clients

  • Define, report and manage Key Performance Indicators for the assigned clients or programs; communicate actions internally and ensure their implementation

  • Train LabCorp Drug Development CLS team (including Project Managers) on assigned client specificities and ensure the quality of associated deliverables is achieved

  • Other duties as assigned

Education/Qualifications:

Minimum Required:

  • High school diploma

Preferred:

  • University degree in (scientific fields)

Experience:

Minimum Required:

  • 4 years of previous experience project management in clinical/central labs and formal experience and success with Process Excellence tools in pharmaceutical industry (education can be substituted for work experience); with focus on management of complex projects; proven leadership skills
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