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General Motors LLC Adobe Analytics - Implementation Specialist in Helena / Helena, Montana

Remote: This option does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis.

About Organization:

Members of the Enterprise Customer Experience Team are energized to create Extraordinary Experiences Every Day! Our mission is to become a Top 10 CX leader across all industries by empowering our employees to create the safest, most enjoyable experiences which inspire trust, confidence and passion in our brands. We put safety first - always! We love delighting customers, act as one team and set out to make everything and everyone around us better. We strive for excellence through continuous improvement and aspire to be the industry leader in customer and employee experiences.

Description of Role:

The ideal candidate for the newly created position of Enterprise CX Analyst - Implementation Specialist - Adobe Analytics embodies GM's behaviors and is motivated by the desire to partner with the Enterprise CX Website Experience Teams to design and engineer world-class Web Experiences. The position is responsible for helping translate CX Web Experience blueprints (e.g. customer outcomes, actions and emotions) into detailed website tagging plans (e.g. tagging key information/indicators). This Enterprise CX Analyst exhibits strong knowledge in the digital analytics space. The ideal candidate can interpret data architecture needs, effectively communicate data insights and report across disparate systems and tools to drive business decisions. He or she is an entrepreneur, fast learner and always thinks customer first. A progressive track record with a proven ability to lead change, collaborate and influence across all functions, effectively prioritize and thrive in an ambiguo us / fast-paced environment is a must.

Other Job Responsibilities:
Inform strategic solutions to solve CX gaps and customer pain points across various functions with data
Develop CX measurement funnels, perform testing, identify success measurement
Demonstrate a grasp of the fundamental importance of clean data to empower successful digital CX initiatives, in support of larger business objectives
Audit current analytics implementations and provide recommendations for improvements
Set-up CX dashboard to report on CX KPI's, both at the exec level as well as for key functions
Maintain effectiveness in rapidly changing environments with varying technologies, people responsibilities and/or market

Additional Job Description

Desired Competencies

Managing Through Systems, Technical Learning, Managing Vision and Purpose, Managerial Courage, Learning on the Fly, Problem Solving, Priority Setting, Self-Development, Strategic Agility, Process Management, Managing and Measuring Work

Required Qualifications
BA / BS in Business, Marketing, Business Administration, Computer Science, or related fields
5+ years of relevant work experience in digital marketing, data analysis, and/or consulting
3+ years of technology experience in a digital analytics organization with hands-on experience leading, developing, and architecting digital analytics tagging and reporting is preferred
Adobe Analytics Implementation - Implementation of Adobe Analytics through Adobe DTM or Adobe Launch
Deployed Adobe Analytics through Adobe Dynamic Tag Manager or Adobe Launch
Knowledge in Adobe solutions and understand DMPs, personalization, and CDPs
Proficiency knowledge of both Adobe Launch and Omniture
Expertise with Web Analytics Tools such as Adobe Analytics, Google Analytics, Decibel, or Salesforce is required
Experience planning/managing complex technical analytics and tag management projects to deliver results within project deadlines
Knowledge of code prototypes in HTML/CSS/JavaScript
"Leadership" DNA: Able to motivate and inspire and act as catalyst for innovation and change
Proven performance management skills: setting clear goals and objectives, measuring performance, and providing guidance and direction to improve performance
Strong analytical skills with demonstrated ability to transform data into actionable information
Strong communication skills and ability to tailor communication style, frequency and approach for multiple audiences, including working teams, colleagues and senior executives
Experience working with geographically dispersed teams
Lead data architect initiatives by evolving and managing reference documentation which outlines analytics variables, rules, and use cases across web properties and applications
Experience in Tagging: Develop Tagging Plans, Implementation of Tags, and Testing
Experience setting up Reporting Suites and Configuration
Experience creating Data Layers in Adobe Launch

Preferred Qualifications
Master's Degree / M.B.A.
Demonstrated knowledge of Design Thinking, Agile Development, Customer Journey Mapping, VOC programs, Affinity Diagrams, metrics and data and analytics tools
Has focused in one or more of the following areas: digital analytics, optimization, statistical modeling, consumer insights, and/or marketing analytics
Understanding of content lifecycle, A/B testing, web marketing metrics, and personalization

Compensation:

The median level of salary compensation for this role is $109,283.

Bonus Potential:

An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us atCareers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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