The College Board Associate Director, Test Security-1 in Helena / Helena, Montana
Associate Director of Test Security and Score ValidityCollege Board - Test SecurityRemoteAbout the TeamThe Test Security and Score Validity Team at College Board is a close-knit, dedicated team with a passion for higher education. This team comprises nine individuals who work closely with broader teams to achieve the overall College Board mission of connecting students to college success and opportunity. The team is committed to ensuring the integrity of College Board tests and works hard to ensure the fairness and accuracy of all test scores. We pride ourselves on being innovative in our industry by continuously improving our products and services and taking a customer eccentric approach to remedying student score concerns in a timely fashion. We also partner with various external vendors to support our products and customers.About the OpportunityThe Associate Director of Test Security will be responsible for managing investigations into individual score validity, plagiarism, and student conduct concerns for the SAT, PSAT, and Advanced Placement (AP) exams in accordance with defined policy and determining whether there is substantial evidence to support the cancellation of a score. This individual will manage cases identified for each administration of the assessments through a review and understanding of statistical evidence, test day reports, and physical evidence available from the test event, as well as managing communications with students, parents, and other student representatives (attorneys, counselors, and other educators) to resolve such cases. This individual will work as part of a team to analyze evidence, make student score review case determinations and manage such cases to resolution promptly and consistently with adherence to legal requirements, and College Board standards and policies.In this role, you will:Investigations (90%)As a critical member of the Test Security team, assist in investigating and assessing individual student scores and tasks to determine whether there is substantial evidence to question the validity of such scores or submissions.Provide primary oversight of ongoing investigations to resolution, including timely and thorough management of caseload, supporting communications (written and phone) with students, student representatives, and parents regarding scores under review, and providing feedback on relevant policies, processes and protocols related to preventing and identifying, investigating, and managing score validity concerns.Assume primary responsibility for data management within the Test Security team's case management system for management of assigned caseload and ensuring appropriate tracking and reporting of case status metrics for Test Security team leadership.Understand and use data forensics and data algorithms to detect patterns of aberrance to investigate and address test security concerns.Coordinate cross-functional tasks across internal and external parties when test security incidents occur, including providing subject-matter expertise on internal and external communications, making, and vetting investigative outcome recommendations for score validity, and plagiarism cases, influencing other large-scale investigations and managing sensitive data and urgent timelines.Project Management (10%)Maintain a thorough understanding of the latest technological advances and emerging best practices related to test security and ensure their incorporation in planning and implementation for College Board assessments.Manage assigned Test Security projects, ensuring that they are completed on time, and to the satisfaction of all stakeholders.About YouQualifications may include:Associate degree required; bachelor's degree preferred; 5+ years of progressively responsible work experience in investigative, law enforcement, and/or operational capacities.Strong investigative and problem-solving affinity with analytical and problem-solving abilities to identify and inform decisions and actions.Experienced in planning, executing, and closing projects according to their scope, timeline, and budget.Proven organizational and time-management skills.Excellent interpersonal skills including, a professional and diplomatic demeanor in domestic and international locations, whether as part of a team or on your own, and experience managing emotional customer calls and requests.Ability to work as part of a diverse team to develop solutions in collaboration with others.The ability to travel 3-5 times a year.Experience managing relationships with internal and third-party resources and vendors.Excellent PowerPoint, Word, Excel, and MS Project skillsAbout Our Benefits and CompensationCollege Board offers a strong compensation and benefits package that attracts top talent looking to make a difference in education.Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more.We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions.We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position is $56,000 to $90,000. The salary offer of an individual candidate within this range is specific to their location and qualifications.Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate's location. You will have an opportunity to discuss salary in more detail after you begin the application process.As a self-sustaining non-profit organization with global impact, College Board offers a job that matters, a team that cares, and a place to learn, innovate and thrive!About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.