Job Information
The College Board Executive Director, Test Administration in Helena / Helena, Montana
xecutive Director, Test AdministrationCollege Board - Assessment Delivery OperationsLocation-Remote, Hybrid, Reston VA officeAbout the TeamThe Operations Division at College Board is made up of 122 people and is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of test centers annually. The 55-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics and Content management, and Publications & Production.This integrated team serves as the "Delivery" arm of College Board assessments.About the OpportunityAs the Executive Director of Test Administration Deliver & Resolve, you will play a central role in leading the test administration functions and teams focused on assessment delivery and post assessment issue resolution. Reporting to the Vice President of Assessment Delivery Operations, you will be responsible for setting strategy, prioritizing, tracking, and supporting initiatives to translate vision into solutions that drive clean delivery of College Board assessments and resolution of any post-test irregularities. You will be accountable for leading various projects and teams through all phases of implementation, including analysis, planning, cross-functional coordination, and delivery. You bring strategic thinking, people management, and change management expertise to the role to facilitate process improvement efforts that increase efficiency and drive successful outcomes.In this role, you will:Lead Assessment Delivery & Resolution (50%)Manage teams leading the delivery of College Board assessments in both school-based and weekend test center modelsManage teams caring for the resolution of post-assessment issues, irregularities, score holds and releasesDevelop and retain key talent and manage an engaged workforcePartner with leadership across Assessment Delivery Operations to align on strategic and tactical outcomesRelentlessly prioritize daily, weekly, and longer-term team initiatives across the Assessment Delivery leadership teams while identifying risks and strategies to mitigate those risksSimultaneously manage multiple projects, some of which may be highly visible or key strategic priorities within the company, ensuring the business impact and project objectives and dependencies are identified, reported on, and managedPartner with senior leadership in assessment programs (e.g., College Readiness Assessments or CRA, AP, etc.) to measure effectiveness and drive process and cost improvementsDigital Transformation & Optimization (25%)Work across Assessment Delivery teams to build a continuous improvement environment to support an ongoing program of change, aligned to digital optimizationLead and facilitate ideations sessions within and across teams to drive process improvementAnalyze data and provide innovative solutions in complex and difficult situations, including the oversight of issue escalation management, as neededPerform quality control to maintain quality standards and identify improvement areasStrategic Support (25%)Work with Assessment Delivery senior leadership to manage key stakeholders by organizing, communicating, and executing key initiatives in support of these stakeholdersDevelop feedback mechanisms with internal and external constituents to drive operational efficienciesDevelop subject matter expertise on digital assessment delivery across markets and define the strategic roadmap for our evolving our approach to digital assessment deliveryAbout You10-15 years of experience managing teamsExperience leading or participating in digital assessment deliveryA reputation as an exemplary change agent with proven experience initiating, leading and managing complex initiatives and teamsExperience using innovative thinking and data to inform decisions and actionsExperience working well at all levels of the organization and the ability to adapt your working style to meet the needs of different audiencesComfort with and ability to shift between higher-level strategic thinking (e.g., what's possible) and more tactical project and task-based executionThe ability to keep desired outcomes in mind and adapt to changing conditionsA strong desire to learn & improve and experience leveraging feedback and performance levels to course correctFamiliarity with agile processes preferredThe ability to travel 4-6 times a year to College Board offices and/or vendorsAbout Our CultureAt College Board our community matters, and we strive to practice and improve our culture daily. We are motivated to positively impact the educational and career trajectories of millions of students a year. We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard. We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.About Our Benefits & Compensation:College Board offers a strong compensation and benefits package that attracts top talent looking to make a difference in education.Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more.We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions.We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position is 152,000-215,000.The salary offer of an individual candidate within this range is specific to their location and qualifications.Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate's location. You will have an opportunity to discuss salary in more detail after you begin the application process.As a self-sustaining non-profit organization with global impact, College Board offers a career role that matters, a team that cares, and a place to learn, innovate and thrive!#LI-remote