Nelnet Account Manager - BenefitEd in Helena, Montana
Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Are you looking to join a new team? Are you great at building relationships? Do you define a good day by the number of people you help? If you meet these qualifications, we want you as a part of the BenefitEd Team. BenefitEd is the industry leader offering student loan repayment solutions to employers. We assist in providing a benefit that can help define culture for an employer. The Account Manager is an integral part of our team and is primarily responsible for effectively servicing employer clients using BenefitEd products/services. The Account Manager is the main point of contact for the employer relating to the day-to-day operation and implementation of BenefitEd. The Account Manager will provide guidance and ongoing support to our partners. This position is responsible for over-all management of client accounts, retention of business, and increased utilization of products/services.
Primary accountability for managing employer accounts and relationships for BenefitEd customers.
Answering employer questions, provide new training and needs that arise from the client relationship.
Primary accountability for providing superior customer service to the employees of BenefitEd’s clients through email, chat and phone support.
Assist in monthly operational activities such as working with student loan servicers to verify accounts, working with refunded payments, and assisting accounting with customer related questions.
Provide regular reporting from CRM and other sources related to BenefitEd’s goals for adoption of the benefit and retention of clients.
Become an expert at navigating the BenefitEd platform and BenefitEd’s CRM tool.
Participate in special projects or committees and other related duties as assigned by team leader.
College graduate in related field or equivalent experience
Experience with account management and/or working with HR professionals is preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
An attitude that exudes confidence and passion.
Strong interpersonal and communication skills to effectively work with employer contacts in a professional manner.
Ability to work as a team player and establish good rapport with co-workers.
Very detail oriented with excellent prioritization, organization and time management skills.
Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
Strong analytical and problem solving skills.
Strong knowledge of BenefitEd.
General computer skills including Microsoft Office applications, e-mail, and Internet.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or email@example.com .
Nelnet is a Drug Free and Tobacco Free Workplace.
Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.
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