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ICF Consulting Group, Inc. Appeals Analyst – Disaster Recovery Implementation in Helena, Montana

At ICF we make BIG things happen. Let’s work together to help individuals impacted by disasters and communities recover and re-build for future resilience.

ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hand’s on integrated multidisciplinary approach. Join the ICF team and help make a difference. The Disaster Management division works with government agencies and communities to design and implement policies and programs to promote increased resilience to disasters and to promote long-term recovery in housing, economic revitalization, and infrastructure after disaster strikes.

We a currently looking for an experienced Appeals Analyst.

Responsibilities:

  • Review denial / ineligibility letter and original project worksheet to validate reason for denial or reverse or overturn decision based on program guidelines.

  • Coordinate and formulate with project team members to gather additional documentation/information about the project.

  • Provide a response within program defined timelines.

  • Research and review relevant regulations and policies that support eligibility or denial.

  • Interact with exceptions panel and technical team as necessary for outcome.

  • Maintain and track caseload and track in system of record and other required data bases.

  • Communicate with case manager and management staff regarding issues, problems, and resolutions.

  • Superior customer service skill set, ability to listen, facilitate and negotiate problems.

Qualifications and Education Requirements:

  • Bachelor’s degree or 5years of solid experience working with grants in CDBG, FEMA or HUD

  • 3+ Years in Disaster Management – Disaster Recovery field

  • Strong analytical skills, experience in case or grant management required.

  • Strong organization skills required.

  • Excellent written and verbal communication skills.

Preferred Skills:

  • Knowledge of smartphone apps, MS Office, Data Information System & Time Management Skills.

  • Strong analytical and problem-solving capabilities

  • Bilingual in English and Spanish preferred

ORHCS

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .

Oregon Remote Office (OR99)

Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

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