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Merck Associate Director Process and Systems Steward, Medical Operations, Process and Systems in Helena, Montana

Job Description

Role Summary:

  • The Associate Director Process and Systems Steward, Medical Operations, Process and Systems (AD, PS) is a role within Global Medical and Value Capabilities (GMVC) in Global Medical and Scientific Affairs (GMSA) that reports directly to the Director, Medical Operations, Process and Systems Lead.

  • The AD, PS is an integral member of the GMVC Medical Operations team serving as a subject matter expert around Process and Systems and is held accountable for assisting and driving execution of the Medical Operations vision.

  • The AD, PS participates in several of the following core GMSA global initiatives and assumes varying degrees of project leadership: 1) accountable for the end-to-end stewardship of key Medical Affairs (MA) processes that promote operational efficiencies and achievement of MA priorities and objectives 2) partners with business stakeholders, process owners, other Global Medical and Scientific Affairs Capabilities (GMSA) functions, Our Company Information Technology (IT), and external vendors/partners to enable effective and innovative business processes that are supported by quality systems, and 3) accountable for overall global process and system oversight and ensuring that processes, metadata, and systems are consistently defined and deployed across all colleagues in medical affairs for all therapeutic areas, including tight collaboration with or direct management of Process and Systems Coordinators to accomplish the end-to-end objectives

  • The AD, PS possesses strong communication and collaboration skills and the ability to execute innovative ways of working within a complex matrix environment.

Responsibilities and Primary Activities:


  • Understands the mission and vision of GMSA as a science-driven and patient-committed organization

  • Attends GMVC Medical Operations Leadership Team and other meetings, as appropriate, as delegate for the Director, Process and Systems

  • Stays current with key initiatives across GMVC Medical Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization

  • Exhibits deep subject matter expertise and strong business acumen

Process and Systems:

  • Serves as Process & System Steward for multiple processes and systems leveraged by GMSA as assigned

  • Successfully partners within MA and across business functions and therapy areas to make effective business process decisions

  • Solves complex problems with efficient solutions and escalates risks and issues as appropriate

  • Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives

  • Is a key partner in the evaluation and selection of systems technology, partnering with MA IT

  • Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems

  • Maintains up-to-date process and system documentation that is easily consumable per team standards

  • Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management

  • Plays a key role in process and systems governance to inform MA priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing

  • Partners with other MA Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems

  • Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system

  • Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal

  • Responds and complies with any program investigations, audits, or assessments working closely with GMSA Standards Director on the control plan and any audits of the process

  • Ensures efforts and priorities align to overall GMSA Strategic Initiatives while focusing on efficient, effective process execution

  • Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable

Required Qualifications , Skills, & Experience:


  • Bachelor’s degree in life sciences, business, or healthcare

  • 5+ years of relevant experience in process improvement and/or digital capabilities in a healthcare or life sciences setting

  • Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution

  • Expertise leading process and systems workshops, interviews, and other methodologies to inform effective, efficient, new, and updated processes and systems

  • Attention to detail, excellent communication skills, and the ability to work independently, escalating risks and issues as appropriate

  • Demonstrated success in a fast-paced environment, with the ability to learn on the fly while understanding and solving new problems that require a high level of independent judgement and initiative

  • Ability to identify the most efficient and effective way to implement new services

  • Proven ability to innovate and think non-traditionally

  • Strong business acumen with the ability to judge whether ideas are likely to lead to compliant and value-adding customer solutions


  • Deep understanding of the environment, evolution, and global nature of Medical Affairs

  • Strong personal integrity and high ethical standards

  • Ability to organize, prioritize, and work effectively in a constantly changing, ambiguous environment

  • Detail-oriented nature

  • Experience as a member in cross-functional, global initiatives in a complex matrix

  • Strong decision-making, problem-solving, and analytical skills, with ability to innovate with practical solutions for complex issues

  • Ability to work independently while escalating risks and issues as appropriate

  • Experience working within regulations and compliance requirements

  • Excellent interpersonal communication (written/oral) and presentation skills

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

  • Work experience at affiliate, regional, and/or global level

  • Certification in Change Management, Sigma, and Project Management

We are a research-driven biopharmaceutical company. Our mission is built on the simple premise that if we “follow the science” that great medicines can make a significant impact to our world. We believe that a research-driven enterprise dedicated to world-class science can succeed by inventing medicine and vaccine innovations that make a difference for patients across the globe.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster (

EEOC GINA Supplement​

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Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here ( to request this role’s pay range.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid, Remote Work


1st - Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID: R194547