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Job Information

Travelers AVP, Small Commercial Business Analytics Lead in Helena, Montana

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Actuarial, Analytics & Research

Target Openings


Job Description Summary

Company Information

When you work at Travelers, life’s most important moments become your life’s work. For 160 years, we have fulfilled our promise to secure, respect and care for our customers, communities and coworkers. Every day, approximately 30,000 Travelers employees – from customer service to data science and beyond – work together to protect the things that matter and provide peace of mind to our customers.

The Business Insurance Actuarial & Analytics (BIAA) Culture

In BIAA, we strive for an inclusive culture where everyone feels that they belong, can be authentic, are valued, respected, empowered and part of our success. We see strength in the uniqueness that each of us contributes to creating innovative data solutions to improve business outcomes. The successful candidate will enrich our culture and contribute to our goal of creating a more diverse, equitable and inclusive environment.

Job Profile Summary

The demand for analytic insights across our business is high and growing rapidly. These insights, coupled with our analytical talent, are the “fuel” that inform critical business decisions that differentiate our execution in the marketplace. Reporting to the VP, Chief Actuary & Business Analytics in Small Commercial, the Assistant Vice President, Business Analytics Lead is a key leader within Small Commercial. This position is responsible for the direct oversight of a team of 15 including the opportunity to hire multiple direct reports and build out the team through multiple open positions. This senior leadership role will develop the vision and strategy for the group and its evolution in scaling our analytical and information delivery needs and further developing deep analytical expertise for diagnostic analyses. The role will be a key liaison with the Small Commercial SLT and also partner across BIAA as well as be a key representative for SC with the Enterprise Decision Analytics & Insights chapter. The leader and team will build strong relationships with Product Management, Underwriting, Sales/Distribution, and our various analytic partners in those groups as well as A&R and IM&A to deliver analytically driven insights to the business. This role is expected to develop talent, support fluid talent and other enterprise initiatives, as well as drive efficiency in everyday processes across the group.

Primary Job Duties & Responsibilities


  • Develop strategy for assigned unit with proactive recommendations to business partners. Influence and communicate strategic portfolio recommendations to senior leaders at the Enterprise level.

  • Successful execution and completion of strategic portfolio.

  • Be a leader of change and innovation.

  • In addition to leading a portfolio of assigned strategic initiatives, the position will be an advisor and at times lead on many Enterprise initiatives.


  • Lead analyses to solve business problems and apply judgment appropriately.

  • Oversee day to day execution within unit. Consistently drive broad department initiatives.

  • Promote efficiency and recommend appropriate resource investment across Market, balance additional effort against incremental lift gained from work.

  • Make decisions independently in accordance with Market practices.

  • Ask pertinent questions to ensure quality of analytical work.

  • Begin to prepare analytical foundations for future business needs.

  • Provide support as necessary for initiatives across the Enterprise within the scope of influence.


  • Communicates on a regular basis with staff, peers, business partners, and senior leaders.

  • Skilled at tailoring communication of analysis, project results, and other business initiatives to audience.

  • Skilled at communicating technical topics to non-technical audiences.

  • Leads group discussions with multiple disciplines or responsibility levels.

  • Skilled at creating formal written communication such as memos or presentations.

  • Regularly influences and collaborates with peers and partners to take actions to enhance business outcomes.


  • Staff responsibilities are likely to include direct management of a team of leaders and managers.

  • Acquisition, retention, and development of talent for assigned department.

  • Execute, communicate, and influence standards for talent development processes, including performance and personal development goals.

  • Succession planning and talent assessment recommendations.

  • Performance management including workforce planning.

  • Support staff engagement in cross Enterprise initiatives.

  • Mentor less experienced talent across the Enterprise.

  • Identify training and skill development needs across assigned Segment and the Enterprise.

  • Support recruiting efforts and candidate talent assessment efforts across the Enterprise.

Minimum Qualifications

  • Bachelors Degree or equivalent experience required.

  • 10+ years of comprehensive quantitative analysis experience required.

  • Project or people management experience required.

Education, Work Experience, & Knowledge

  • College degree in STEM related field.

  • Demonstrated organizational leadership ability including experience leading multi-function teams.

  • 15+ years of quantitative analysis experience.

  • Proven track record of developing and executing strategy.

  • Strong understanding of insurance products and industry.

  • Demonstrated ability in actuarial and quantitative analysis and statistical concepts.

  • Exceptional influencing and/or consulting skills; able to build consensus among a diverse group of stakeholders.

  • Excellent communication skills with the ability to present and translate complex information to senior leadership and non-technical teams.

  • PC skills (MS Office).

  • Experience with modern data visualization tools. These may include, but are not limited to Qlik, MicroStrategy, and Tableau.

  • Experience with coding and industry standard statistical languages. These may include, but are not limited to SQL, R, Python, and SAS.

Job Specific Technical Skills & Competencies


  • Consistently challenges conventional thinking.

  • Takes ownership of projects/portfolios of projects and meetings and makes independent recommendations to influence business outcomes.

  • Proficient in Leading Self exhibiting decisiveness and self-awareness while also effectively managing ambiguity.

  • Proficient in Leading Others including modeling the way for others, forging synergy and participative management.

  • Proficient in Leading the Business including actively engaging in driving business results, broad thinking and promoting an Enterprise culture.

Business Acumen:

  • Has an in-depth understanding and knowledge of most business drivers and disciplines as well as their interrelationships. Areas include, but are not limited to: underwriting, products, reinsurance, distribution, sales, operations, risk control, claim, and financial.

  • Has a perspective on the industry and developing trends, including: technology, analytic methodology, products, and performance of competitors.

  • Able to effectively utilize this business knowledge in developing and implementing analytic solutions and anticipate the impact of market dynamics on Travelers performance.

  • May influence the insurance industry.

Relationship Management:

  • Proactively build, own, and leverage business relationships across the Enterprise.

  • Encourage cross-functional teams to allow for sharing of ideas across the Enterprise.

  • Identify and resolve conflict with business partners across organization and communicate any areas of organizational tension.

  • Expose accomplishments of other disciplines to their own organization.

  • Alongside business partners, develop long term strategy and road maps for their organization.

  • Develop a culture that promotes understanding diverse perspectives.

Quantitative Analysis:

  • Able to introduce innovative techniques to both new and existing problems, and influence the business by recommending solutions.

  • Stays aware of advancements in analytical techniques and technology used to implement them.

  • Regularly offers technical consultative feedback.

  • Can assess various technical solutions to optimize analytical outcomes.

  • Consistently recognizes and solves for emerging issues that require a quantitative solution within and occasionally outside functional area.

Travelers offers a hybrid work location model that is designed to support flexibility.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .