Job Information
NORTHWESTERN ENERGY Billing Specialist in HELENA, Montana
Butte location preferred, would also consider Bozeman, Billings, Great Falls, Helena or Missoula
QUALIFICATIONS:
- Ability to demonstrate and maintain a good safety record
- High School Diploma or equivalent
- Experience or training in computer-related systems
- Proficiency with Microsoft Office Suite and other computer applications
- Work effectively in a team environment as well as being self-motivated
- Excellent attendance and adherence record
- Ability to work an 8-hour rotating schedule with hours ranging from 6:00am to 5:00pm
- Ability to pass a drug test and a background check
- Preferred minimum two years of related experience/training within billing processes
DUTIES INCLUDE:
- Verify accuracy of billing data, analyze and resolve billing discrepancies in a timely manner
- Analyze accounts for possible adjustments
- Process accounts receivable transfers
- Perform specialized complex billing
- Train staff members on billing and meter reading processes
- Utilize multiple systems to provide billing and meter reading solutions
- Assist in the detection and reporting of suspected cases of lost revenue through use of various systems
- Review, analyze and resolve system exceptions, alarms and events related to meter reading, usage and billing
- Analyze account history to resolve meter issues
- Interpret meter data and billing determinants
- Work with suppliers to process customer supply switches, process supplier's energy usage reports
- Provide exceptional customer service when corresponding with customers in regards to adjusted bills or billing inquiries
- Create service requests for field personnel to validate and investigate billing and meter reading issues
- Identify and troubleshoot problematic meters
- Process time sensitive daily bill print files for the bill print vendor, process electronic bill notifications
- Assist with troubleshooting all types of metering equipment, terminology and billing for internal and external customers Perform annual and quality budget billing reviews
- Complete work in a thorough and timely manner with accuracy and attention to detail with minimal supervision
- Create meter reading files daily and process into billing system
- Assist meter readers with loading routes to hand held and mobile devices
- Work closely with assigned analyst to determine process versus system issues to resolution
- Respond to internal requests and work across business units to ensure processes and procedures are being upheld
- Provide independent judgment
- Effective time and conflict management skills
- Adhere to company safety standards and the Code of Business Conduct & Ethics
- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Full-time position.
$18.00 to $33.07 per hour starting base wage, with career advancement opportunity up to $40.24 per hour. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Programs; Life Insurance; paid time off starting on your first day, plus 11 paid holidays.
Apply by March 16, 2025.