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American Express Business Architect, Global Automation in Helena, Montana


The incumbent, will be responsible for the business architecture of Travel and Lifestyle’s Mid-Office/Automation Solutions within American Express. This is a business & technology facing role, mapping business process to capabilities, providing E2E solutions for the prioritized features using program increments, ensuring flexible and global system/capability design and 1-2 year capability roadmap including performance, availability and test automation. The role involves working with product managers, business managers, engineering leaders, and technology partners to convert the business idea/vision into a development roadmap item.

The incumbent will also be responsible for multi-year strategy to modernize platforms within American Express, along with day to day solution management cadence in SAFE (Scaled Agile) Framework. Requires strong organizational, technical and creative problem-solving skills. Requires strong stakeholder management and ability to influence across multiple levels of leadership. Must work well in a dynamic, complex environment and under deadline pressures. Propagates architectural flows and governance to a set of scrum teams and/or SAFE trains to deploy the new business features across markets and teams.


  • Create architectural blueprints for business initiatives to ensure consistency across markets and products, track progress to move from legacy to future state platforms

  • Ability to consolidate and correlate disconnected business needs, processes and articulate their collective relevance through analysis

  • Demonstrate a solid understanding of the business process, drivers for change and recommend the right solution

  • Maintain the inventory and knowledge base on business processes, business capabilities and technical components along with other architectural artefacts e.g. data architecture, application architecture

  • Manage solution cadence by interacting with partners (Business, Product, AET, Vendor Partners) to identify needs, opportunities, and gaps, and solve problems

  • Brainstorming and negotiating effectively with various stakeholders to continuously come up with best design


A successful candidate will have:

  • 1-3 years in agile product development and delivery

  • 1-2 years of Solution architecture experience

  • Proven knowledge using Travel Mid Office technology

  • 5 years of travel industry experience

  • Extensive Travel domain knowledge on Sabre or equivalent GDS

  • A good balance of business acumen and technical knowledge with a proven track record of driving digital innovation and architecture with a customer-first mindset;

  • An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework and principles;

  • Enthusiasm and passion for building great products and services and an ability to articulate product functionality;

  • Understanding of the evolving travel industry requirements and environment and how to incorporate technology, infrastructure and security requirements into the product design;

  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment;

  • High degree of organization, individual initiative and personal accountability;

  • An ability to solve complex problems and a highly analytical approach; and

  • MBA or Computer Science degree related technical field is ideal.

Why American Express

Talk to our people and you’ll find out what we’re all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Operations

Primary Location: United States

Schedule Full-time

Req ID: 21021369